Methods and systems for scheduling location-based tasks and location-agnostic tasks

A task scheduling method for field professionals, the method comprising:

• receiving a set of first requests for on-site assistance from a first set of users;
• receiving a set of second requests for remote assistance from a second set of users;
• assigning a plurality of location-based tasks associated with the set of first requests to one or more field professional;
• receiving real-time information associated with the one or more field professional including current location information;
• determining based on the real-time information whether the one or more field professional can complete a location-agnostic task associated with a second request after completing a first location-based task and before starting a second location-based task;
• and
• assigning the location-agnostic task to the one or more field professional.

A non-transitory computer-readable storage medium storing instructions that, when executed by at least one processor, cause the at least one processor to perform a method for scheduling tasks to field professionals, the method comprising:

• receiving a set of first requests for on-site assistance from a first set of users;
• receiving a set of second requests for remote assistance from a second set of users;
• assigning a plurality of location-based tasks associated with the set of first requests to one or more field professional;
• receiving real-time information associated with the one or more field professional including current location;
• determining based on the real-time information whether the one or more field professional can complete a location-agnostic task associated with a second request after completing a first location-based task and before starting a second location-based task;
• and
• assigning the location-agnostic task to the one or more field professional.