Next generation emergency call routing over diverse networks

A non-transitory computer readable storage medium comprising a computer readable program for routing calls directed to emergency service providers, wherein the computer readable program when executed on a computer causes the computer to perform the steps of:

• determining a plurality of media types within a call from a caller, the media types being selected from the group consisting of voice, location, text, photo, video, and data;
• determining a plurality of emergency service providers for a call from the caller based information contained in the call;
• and
• routing the call to the emergency service providers.

A system for routing calls directed to emergency services providers, comprising:

• a hardware processor;
• an incoming interface configured to receive an emergency services call from a caller through a communication service provider, the emergency services call having a plurality of media types, the plurality of media types being selected from the group consisting of voice, location, text, photo, video, and data, the incoming interface being configured to receive each of said plurality of media types;
• an outgoing interface configured to send one or more of the plurality of media types of the emergency services call to a plurality of emergency service providers on a network;
• a memory configured to store one or more modules that, when executed by the hardware processor, perform an associated function, including a routing module configured to identify the plurality of media types within the emergency services call, to determine one or more emergency service providers for the call based on information contained in the call, and to route the emergency services call to the determined one or more emergency service providers.