Automatic suggestions for message exchange threads

A computer-implemented method comprising:

• receiving an electronic message submitted by a first user for display in a transcript of a message exchange thread, the electronic message submitted in response to user interface input provided by the first user via a first message exchange client of the first user, the message exchange thread being between at least the first user and a second user via the first message exchange client of the first user and a second message exchange client of the second user;
• identifying, using one or more processors, a first entity from the electronic message;
• determining, using the one or more processors, contextual indicators of the first entity;
• determining, using the one or more processors, whether the first entity is actionable based on the contextual indicators, wherein the first entity is determined to be actionable based on determining whether the contextual indicators indicate a user action involving the first entity;
• in response to determining that the first entity is actionable, providing a user interface for presentation via at least one of the first message exchange client or the second message exchange client, wherein the user interface includes a first suggestion that is directed to the first entity and that is related to the user action;
• receiving user input via the first message exchange client or the second message exchange client that designates a second entity in the electronic message as actionable;
• and
• providing, for presentation via at least one of the first message exchange client or the second message exchange client, a second suggestion that is directed to the second entity.

A system comprising:

• one or more processors;
• and
• memory storing instructions that, when executed by the one or more processors, cause the system to perform operations comprising:
• receiving an electronic message submitted by a first user for display in a transcript of a message exchange thread, the electronic message submitted in response to user interface input provided by the first user via a first message exchange client of the first user, the message exchange thread being between at least the first user and a second user via the first message exchange client of the first user and a second message exchange client of the second user;
• identifying, a first entity from the electronic message;
• determining contextual indicators of the first entity;
• determining whether the first entity is actionable based on the contextual indicators, wherein the first entity is determined to be actionable based on determining whether the contextual indicators indicate a user action involving the first entity;
• responsive to determining that the first entity is actionable, providing, for presentation via at least one of the first message exchange client or the second message exchange client, a first suggestion that is directed to the first entity and that is related to the user action;
• receiving user input via the first message exchange client or the second message exchange client that designates a second entity in the electronic message as actionable;
• and
• providing, for presentation via at least one of the first message exchange client or the second message exchange client, a second suggestion that is directed to the second entity.

A computer program product comprising a non-transitory computer usable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to perform operations comprising:

• receiving an electronic message submitted by a first user for display in a transcript of a message exchange thread, the electronic message submitted in response to user interface input provided by the first user via a first message exchange client of the first user, the message exchange thread being between at least the first user and a second user via the first message exchange client of the first user and a second message exchange client of the second user;
• identifying, using one or more processors, a first entity from the electronic message;
• determining, using the one or more processors, contextual indicators of the first entity;
• determining, using the one or more processors, whether the first entity is actionable based on the contextual indicators, wherein the first entity is determined to be actionable based on determining whether the contextual indicators indicate a user action involving the first entity;
• responsive to determining that the first entity is actionable, providing, for presentation via at least one of the first message exchange client or the second message exchange client, a first suggestion that is directed to the first entity and that is related to the user action;
• receiving user input via the first message exchange client or the second message exchange client that designates a second entity in the electronic message as actionable;
• and
• providing, for presentation via at least one of the first message exchange client or the second message exchange client, a second suggestion that is directed to the second entity.