Information processing apparatus, user terminal apparatus, and control method

A user terminal apparatus comprising:

• an input unit configured to input a question sentence;
• a transmission unit configured to transmit the question sentence to an information processing apparatus;
• a reception unit configured to receive, from the information processing apparatus, a piece of second question data being a collection of one or more pieces of identical or similar first question data selected from a plurality of pieces of first question data included in FAQ data including the plurality of pieces of first question data and a plurality of first answer data corresponding to the respective pieces of first question data, and a piece of second answer data obtained by simplifying a content of corresponding one or more pieces of first answer data;
• and
• a display unit configured to display the question sentence, the piece of second question data received by the reception unit, and the piece of second answer data.

A method of controlling an information processing apparatus, comprising:

• acquiring question information from a user terminal apparatus;
• acquiring chat data including one or more pieces of second question data each being a collection of one or more pieces of identical or similar first question data selected from a plurality of pieces of first question data included in FAQ data including the plurality of pieces of first question data and a plurality of first answer data corresponding to the respective pieces of first question data, the chat data further including one or more pieces of second answer data obtained by simplifying a content of corresponding one or more pieces of first answer data, the one or more pieces of second question data each being associated with a piece of second answer data;
• acquiring a piece of second answer data corresponding to the piece of second question data identical or similar to the question information;
• and
• transmitting the piece of second answer data to the user terminal apparatus.