Voice Endpoint to Chatbot Bridge Interface
Assigneesalesforce.com, inc.
InventorDavid PENGELLEY
Life of this patent
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Abstract
Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.
Claims20
A method, comprising:
- receiving query text from a voice endpoint server, the query text corresponding to audio information captured at a voice endpoint;
- identifying a bot agent associated with the query text;
- generating a bot agent request based on the query text and the bot agent;
- sending the bot agent request to the bot agent;
- receiving a bot agent response from the bot agent, the bot agent response including response information associated with the query text;
- and
- sending a query response to the voice endpoint based on the bot agent response.
A system, comprising:
- a memory;
- one or more processors and/or circuits coupled to the memory and configured to:
- receive query text from a voice endpoint server, the query text corresponding to audio information captured at a voice endpoint;
- identify a bot agent associated with the query text;
- determine a bot agent request based on the query text and the bot agent;
- send the bot agent request to the bot agent;
- receive a bot agent response from the bot agent, the bot agent response including response information associated with the query text;
- and
- send a query response to the voice endpoint server based on the bot agent response.
A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, cause the at least one computing device to perform operations comprising:
- receiving query text from a voice endpoint server, the query text corresponding to audio information captured at a voice endpoint;
- identifying a bot agent associated with the query text;
- determining a bot agent request based on the query text and the bot agent;
- sending the bot agent request to the bot agent;
- receiving a bot agent response from the bot agent, the bot agent response including response information associated with the query text;
- and
- sending a query response to the voice endpoint server based on the bot agent response.
Dependencies are inferred from the claim text.