Mobile device task management and queue for medical triage
AssigneeCharu Software Solutions
InventorsCharu G. Raheja, Ravi K. Raheja
Life of this patent
Estimating the term…
Abstract
This document discusses, among other things, systems and methods for preventing fraud in remote service inquiries in medical and other environments. An individual may be able to register only one device per profile. The doctor approves each patient and the device prior to the patient being allowed to call a phone number associated with the nursing triage service. When the caller uses that device, the teller is able to confirm that the register device is associated with the patient. This provides an additional layer of security without requiring caller to identify the phone number.
Claims20
A computer-assisted method of routing a medical request, the method comprising:
- registering a medical request application residing on a user's mobile electronic device, the registration including receiving an association request from the mobile electronic device at a verification server, verifying the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and sending to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application;
- authorizing a medical request received from the mobile electronic device, the authorization including identifying a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirming the user has been verified as being authorized to submit the medical request;
- and
- routing the medical request based on the patient type to a medical software application system for fulfilling the medical request.
A verification server system for routing a medical request, the verification server system comprising:
- a memory;
- a communication module;
- a medical request patient database including a plurality of patient entries, each patient entry corresponding to each of a plurality of managed patients within a medical practice management system;
- a unique device identification database;
- and
- a processor configured to:
- register a medical request application residing on a user's mobile electronic device, the registration including the processor being further configured to receive an association request from the mobile electronic device at the verification server, verify the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and send to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application;
- and
- authorize a medical request received from the mobile electronic device, the authorization including the processor being further configured to identify a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirm the user has been verified as being authorized to submit the medical request;
- and
- route the medical request based on the patient type to a medical software application system for fulfilling the medical request.
At least one non-transitory machine-readable storage medium, comprising a plurality of instructions that, responsive to being executed with processor circuitry of a computer-controlled device, cause the computer-controlled device to:
- register a medical request application residing on a user's mobile electronic device, the registration including receiving an association request from the mobile electronic device at a verification server, verifying the provider code from the association request against a preloaded list of provider codes to confirm the user is authorized to register the medical request application, and sending to the medical request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical request application;
- authorize a medical request received from the mobile electronic device, the authorization including identifying a match between a unique device identifier code and a plurality of entries within a list of medical request patients and confirming the user has been verified as being authorized to submit the medical request;
- and
- route the medical request based on the patient type to a medical software application system for fulfilling the medical request.
Dependencies are inferred from the claim text.