System for scheduling and monitoring service call
OwnerAvi Kesslerinventor
Life of this patent
Estimating the term…
Abstract
A system for remotely scheduling and monitoring arrival time of a service at a site by a requester of the service is shown and described. The requester may initiate a request for service e.g. by a smartphone, and be apprised of contemplated arrival time or time ranges via the smartphone. Progress of the service personnel is periodically annunciated in stages or increments of progress. The system makes the same data available to service providers and system administrators, who may then more efficiently manage individual service providers.
Claims18
A method for remotely scheduling and monitoring arrival time of a service by a requester of the service, the method comprising:
- entering a request for the service to be performed at a requester specified site into a system for scheduling and monitoring arrival time of the service;
- determining from a plurality of service providers an optimum selected service provider and tasking the selected service provider with providing the service requested by the requester;
- assessing proximity of the selected service provider to determine a contemplated arrival time range for the selected service provider;
- annunciating an initial contemplated arrival time range to the requester;
- after passage of a time interval, reassessing proximity of the selected service provider to determine an updated contemplated arrival time range to the requester;
- and
- annunciating at least one subsequent contemplated arrival time range to the requester.
Dependencies are inferred from the claim text.