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US 2020/0089375 A1Published application
Enhanced user assistance
AssigneeUber Technologies, Inc.
InventorsEdward K.Y. JUNG, Royce A. LEVIEN, Mark A. MALAMUD, John D. RINALDO, JR.
Life of this patent
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Abstract
An apparatus, method, and system distinct from an item that provides user assistance for the item.
Claims20
A system comprising:
- a plurality of interfaces configured to operate in a first state, wherein the plurality of interfaces operating in the first state respectively perform a first function;
- and
- an electronic assistance device implemented with instructions that configure the electronic assistance device to:
- receive a query related to a first interface of the plurality of interfaces while the plurality of interfaces are operating in the first state based on detecting a first user selection of the first interface;
- responsive to receipt of the query related to the first interface, transition the plurality of interfaces to a second state, wherein the plurality of interfaces operating in the second state respectively perform a second function that is different from the first function and that is related to the first interface and wherein the instructions further configure the electronic assistance device to display the second function corresponding to a subset of the plurality of interfaces operating in the second state on a display of the system;
- receive a query related to an assistance request related to the first interface through a second user selection of one of the subset of the plurality of interfaces that is operating in the second state;
- wherein the system is configured to receive environmental information extrinsic to the system;
- and
- wherein the electronic assistance device is further implemented with instructions that configure the electronic assistance device to:
- responsive to receipt of the assistance request and receipt of the environmental information extrinsic to the system, determine an assistance correlating operation of the first interface.
7 more elements
A method for providing user assistance for a system, the system having a plurality of interfaces configured to operate in a first state that respectively perform a first function, comprising:
- receiving a query related to a first interface of the plurality of interfaces while the plurality of interfaces are operating in the first state based on detecting a first user selection of the first interface;
- responsive to receipt of the query related to the first interface, transitioning the plurality of interfaces to a second state, wherein the plurality of interfaces operating in the second state respectively perform a second function that is different from the first function and that is related to the first interface;
- displaying the second function corresponding to a subset of the plurality of interfaces operating in the second state;
- receiving a query related to an assistance request related to the first interface through a second user selection of one of the subset of the plurality of interfaces that is operating in the second state;
- receiving environmental information extrinsic to the system;
- and
- responsive to receipt of the assistance request and receipt of the environmental information extrinsic to the system, determining an assistance correlating operation of the first interface.
4 more elements
A computer-readable medium product for providing user assistance for a system, the system having a plurality of interfaces configured to operate in a first state that respectively perform a first function, comprising:
- receiving a query related to a first interface of the plurality of interfaces while the plurality of interfaces are operating in the first state based on detecting a first user selection of the first interface;
- responsive to receipt of the query related to the first interface, transitioning the plurality of interfaces to a second state, wherein the plurality of interfaces operating in the second state respectively perform a second function that is different from the first function and that is related to the first interface;
- displaying the second function corresponding to a subset of the plurality of interfaces operating in the second state;
- receiving a query related to an assistance request related to the first interface through a second user selection of one of the subset of the plurality of interfaces that is operating in the second state;
- receiving environmental information extrinsic to the system;
- and
- responsive to receipt of the assistance request and receipt of the environmental information extrinsic to the system, determining an assistance correlating operation of the first interface.
4 more elements
Dependencies are inferred from the claim text.