System, method, apparatus, and computer program product for providing mobile device support services
AssigneeAssurant, Inc.
InventorsCameron Hurst, Stuart Saunders
Life of this patent
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Abstract
A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.
Claims51
-72. (canceled)
An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to at least:
- receive device status data from a mobile device via a communication interface;
- compare, via the at least one processor, the device status data from the mobile device with one or more fault profiles, wherein the one or more fault profiles are generated based on aggregated device status data from a plurality of other mobile devices, wherein the one or more fault profiles comprise statistical information related to a probability that a particular device configuration or a particular aspect of a device configuration may give rise to one or more particular faults;
- determine, via the at least one processor, one or more potential faults associated with the mobile device based at least in part on the comparison of the device status data and the aggregated device status data;
- identify, via the at least one processor, a fault type associated with each of the one or more potential faults based on the comparison, wherein the fault type includes a remotely-repairable fault or a non-remotely-repairable fault;
- determine, via the at least one processor, a solution to the one or more potential faults based on the fault type and the one or more potential faults;
- and
- cause rendering of an interface on a display of the mobile device with information related to the solution and the one or more potential faults.
A method comprising:
- receiving device status data from a mobile device via a communication interface;
- comparing, via at least one processor, the device status data from the mobile device with one or more fault profiles, wherein the one or more fault profiles are generated based on aggregated device status data from a plurality of other mobile devices, wherein the one or more fault profiles comprise statistical information related to a probability that a particular device configuration or a particular aspect of a device configuration may give rise to one or more particular faults;
- determining, via the at least one processor, one or more potential faults associated with the mobile device based at least in part on the comparison of the device status data and the aggregated device status data;
- identifying, via the at least one processor, a fault type associated with each of the one or more potential faults based on the comparison, wherein the fault type includes a remotely-repairable fault or a non-remotely-repairable fault;
- determining, via the at least one processor, a solution to the one or more potential faults based on the fault type and the one or more potential faults;
- and
- causing rendering of an interface on a display of the mobile device with information related to the solution and the one or more potential faults.
Dependencies are inferred from the claim text.