Predictive Cross-Platform System

A predictive management server, comprising:

• a non-transitory memory;
• and
• one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the predictive management server to perform operations comprising:
• determining a first set of instructions based on a first set of data;
• providing the first set of instructions to a service provider system that includes a plurality of customer service platforms;
• receiving a second set of data associated with a user interaction with at least one customer service platform of the plurality of customer service platforms after the first set of instructions have been executed by the service provider system;
• configuring a second set of instructions to direct the user interaction to a first customer service platform of the plurality of customer service platforms over a second customer service platform of the plurality of customer service platforms;
• and
• updating the first set of instructions to the second set of instructions based on the second set of data received as a result of the user interaction.

A method for predictive cross-platform customer service, comprising:

• providing, by a predictive management device, a first set of instructions to a service provider system that includes a plurality of customer service platforms, wherein the first set of instructions are generated based on a first set of data and are accessible by the plurality of customer service platforms;
• receiving, by the predictive management device, a second set of data associated with a user interaction with at least one customer service platform of the plurality of customer service platforms after the first set of instructions have been executed by the service provider system;
• and
• updating, by the predictive management device, the first set of instructions to a second set of instructions based on the second set of data received as a result of the user interaction, wherein the second set of instructions are configured to direct the user interaction to a first customer service platform of the plurality of customer service platforms over a second customer service platform of the plurality of customer service platforms.

A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:

• determining that a first condition exists on a service provider system that includes a plurality of customer service platforms based on a first set of data of the plurality of customer service platforms and a service provider system monitoring rule;
• providing, to the service provider system, a first set of instructions that include actions to achieve a user response based on the first condition existing;
• receiving, subsequent to executing the first set of instructions, a second set of data from the service provider system;
• determining that the first condition no longer satisfies user expectations;
• and
• updating the first condition to a second condition that satisfies the user expectations for the first set of data.