US 2020/0053199 A1 · AUTOMATED CALLBACK REMINDER

Abstract

A call reminder functionality is provided by an arrangement that is operable with a network-enabled communication device in which a reminder to return a phone call can be generated in an automated manner upon the occurrence of a call event. When the call event occurs, an option is displayed on a user interface (“UI”) on the device to create a link between the call and the user's schedule application. If the user selects the option, a callback task is added to the user's task list maintained by the schedule application, and a reminder to make the callback is generated and then displayed on the UI at a future time. The reminder includes pertinent call information and also includes a button that enables the user to place the callback through the UI (i.e., a “one-click call back”).

Claims20

Dependent claims

A method, performed by a provider of a service, for handling voice calls, comprising:

receiving a voice call that is placed from a caller to a user of the service;
relaying the voice call to one or more electronic devices that are associated with the user, in which the electronic devices are configured with voice telephony capabilities;
establishing a signaling channel with the one or more electronic devices to which the voice call is relayed;
listening for a qualifying call event for the voice call occurring at the one or more electronic devices over the signaling channel;
and
upon the occurrence of the qualifying call event, providing a notification to the one or more electronic devices over the signaling channel, the notification causing a prompt to be surfaced on the one or more electronic devices for the user to set a callback reminder at a selected time for returning the voice call to the caller,
wherein at the selected time, the one or more electronic devices display the callback reminder including an identification of the caller and a user-selectable control for placing a callback to the caller.

4 more elements

One or more computer-readable storage media storing instructions which, when executed by one or more processors in a cloud computing system, implement a method for distributing actionable telephone call notifications to a plurality of electronic devices, comprising:

supporting server-side components of a call reminder application at the cloud computing system that are accessible to the plurality of electronic devices over a network;
at the cloud computing system, establishing interactions over the network between the server-side components with client-side components of the call reminder application that is instantiated on each of the electronic devices;
at the cloud computing system, receiving a notification that a call from a caller is incoming to a user that is associated with at least one of the electronic devices;
at the cloud computing system, responsively to the interactions, determining whether the incoming call is missed or rejected by the user;
and
responsively to the determination of a missed or rejected call, at the cloud computing system, adding a callback task to a task list for the user, and sending an actionable call notification to each of the plurality of electronic devices,
wherein the actionable call notification comprises user interface (UI) control elements configured to enable selection of parameters for the callback task to initiate a return call to the caller.

4 more elements

Dependencies are inferred from the claim text.

Automated callback reminder

Life of this patent

Automated callback reminder

Life of this patent

Abstract

Claims20