Interface gateway and method of facilitating communication between a property management system and a guest service device

An interface gateway for facilitating communication between a first device and a second device serving a hospitality establishment, the first device being one of a property management system (PMS) and a guest service device, and the second device being the other of the property management system (PMS) and the guest service device, the first device configured to support a first message format that is different than a second message format supported by the second device, the interface gateway comprising:

• one or more communication ports for communicating with the first device and the second device;
• a storage device storing a plurality of software instructions utilized by the interface gateway in facilitating communication between the first device and the second device;
• one or more processors coupled to the storage device and the one or more communication ports;
• wherein, by the one more processors executing the software instructions from the storage device, the one or more processors are operable to:
• receive a message from the first device via the one or more communication ports;
• determine that the message is in the first message format supported by the first device according to information contained in the storage device;
• convert the message from the first message format into an internal data structure utilized by the interface gateway;
• detect that the message is designated for the second device according to information contained in the message;
• determine that the second device supports the second message format according to information contained in the storage device;
• convert the message from the internal data structure into the second message format;
• store the message in the second message format as an outgoing message in a transmit queue, wherein the transmit queue stores one or more outgoing messages and a respective indication of whether the interface gateway is expected to receive a confirmation reply from a destination device to which the outgoing message is associated;
• and
• send the message in the second message format from the transmit queue to the second device.