US 2020/0053168 A1 · SESSION TRANSFER BETWEEN RESOURCES

Abstract

Techniques for session transfer between resources are described in which session data for communication sessions is transferred between distinct web-based resources to enable continuation of the communication sessions as navigation between the resources occurs. In one approach, shared session storage accessible to authorized resources is employed to facilitate the transfer of session data. Code embedded in pages for different resources rendered by a browser (or other communication module) operates to store session data for communication sessions in the shared storage. When navigation occurs between different pages, authorizations of the different resources to utilize the shared session storage are determined and communication sessions that are active are maintained across page reloads for the authorized resources. This involves retrieving session data stored in the shared session storage and passing the session data that is retrieved to a communication service to reconnect to the communication sessions after navigation occurs.

Claims20

Dependent claims

A method implemented by a computing device, for transferring a communication session with a client device between first and second resources, the method comprising:

providing, to the client device, a first user interface for access to the first resource;
receiving, from the client device, a request to initiate the communication session with the first resource via the first user interface;
initiating the communication session between the client device and the first resource via the first user interface in response to the request;
sending session data for the communication session to the client device;
providing, to the client device, a second user interface to a second resource, different from the first resource;
receiving, from the client device, a portion of the session data for the communication session with a request to transfer the communication session to the second resource using the second user interface;
and
initiating the communication session via the second user interface using the received portion of the session data to transfer the communication session with the client device from the first resource to the second resource.

5 more elements

An apparatus for use in a computing device, for transferring a communication session between a first resource and a second resource, the apparatus comprising:

a memory containing instructions;
a processor, coupled to the memory, the instructions causing the processor to perform operations comprising:
providing, to a first client device associated with a client, a first user interface for access to a first resource;
receiving, from the first client device, a request to initiate the communication session with the first resource via the first user interface;
initiating the communication session between the first client device and the first resource via the first user interface in response to the request;
storing session data for the communication session;
providing, to a second client device associated with the client, a second user interface to a second resource, different from the first resource;
receiving, from the second client device, a request to transfer the communication session to the second resource using the second user interface;
and
initiating the communication session between the second client device and the second resource via the second user interface using a portion of the stored session data to transfer the communication session from the first client device and the first resource to the second client device and the second resource.

7 more elements

A memory including program instructions for controlling a computing device to transfer a communication session with a client device between first and second resources, the instructions configuring the computing device to perform operations comprising:

providing, to the client device, a first user interface for access to the first resource;
receiving, from the client device, a request to initiate the communication session with the first resource via the first user interface;
initiating the communication session between the client device and the first resource via the first user interface in response to the request;
sending session data for the communication session to the client device;
providing, to the client device, a second user interface to a second resource, different from the first resource;
receiving, from the client device, a portion of the session data for the communication session with a request to transfer the communication session to the second resource using the second user interface;
and
initiating the communication session via the second user interface using the received portion of the session data to transfer the communication session with the client device from the first resource to the second resource.

5 more elements

Dependencies are inferred from the claim text.

Session transfer between resources

Life of this patent

Session transfer between resources

Life of this patent

Abstract

Claims20