Alerting service provider of failed network connectivity by iot-enabled modem
AssigneeInternational Business Machines Corporation
InventorsCHITRA A. IYER, Jeffrey I S Dare
Life of this patent
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Abstract
Alerting a service provider of failed network connectivity includes determining, by a modem device, a loss of connectivity of the modem device with a network. The modem device sends a first notification of the loss of connectivity to a service provider using a first communication. A second notification of a type of the loss of connectivity and a resolution time for the loss of connectivity is received using a second communication. The second communication includes an out-of-band communication. The second communication is sent by the service provider and received by a first device associated with a user.
Claims21
A method of alerting a service provider of failed network connectivity, comprising:
- determining, by a modem device, a loss of connectivity of the modem device with a network;
- sending, by the modem device, a first notification of the loss of connectivity to a service provider using a first communication;
- and
- receiving a second notification of a type of the loss of connectivity and a resolution time for the loss of connectivity using a second communication, the second communication including an out-of-band communication, the second communication sent by the service provider and received by a first device associated with a user.
A computer usable program product comprising one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices, the stored program instructions comprising:
- program instructions to determine, by a modem device, a loss of connectivity of the modem device with a network;
- program instructions to send, by the modem device, a first notification of the loss of connectivity to a service provider using a first communication;
- and
- program instructions to receive a second notification of a type of the loss of connectivity and a resolution time for the loss of connectivity using a second communication, the second communication including an out-of-band communication, the second communication sent by the service provider and received by a first device associated with a user.
A method for notifying of failed network connectivity of a modem device, comprising:
- receiving a first notification indicative of a loss of connectivity of a modem device with a network;
- determining a type of the loss of connectivity;
- determining a resolution time for the loss of connectivity;
- and
- sending a second notification including the type of the loss of connectivity and the resolution time for the loss of connectivity using an out-of-band communication.
Dependencies are inferred from the claim text.