Client relationship management system for multiple independent parties

A system for multiple parties in a client relationship process, the system comprising:

• a computer memory capable of storing machine instructions;
• and
• a hardware processor in communication with the computer memory, the hardware processor configured to access the computer memory, the hardware processor performing
• based on one or more time periods expiring combined with no other contacts to a third party having been made by either a first party or a second party, and the third party is not part of an active sales campaign governed by the first party, retrieving from a record from a database at least a script as part based on a combination of a client relationship campaign of a first party and at least one of three predefined tiers of a third party, for use during a follow-up communication carried out by a second party with a third party, and in which each of the first party, the second party and the third party are different parties, the record in the database including the client attribute indicating whether the third party is a contact with no previous relationship with the first party, a contact with a current relationship with the first party but has not yet purchased a good or a service from the first party, or a client;
• storing answers received from the third party by the second party during the follow-up communications, using a hierarchical tree structure that summarizes answers in a predefined format, into the record in the database associated with the third party, wherein the hierarchical tree structure includes a plurality of branch nodes, each branch node linked directly by paths to a parent node and at least one child node, and whereby an answer received at a branch node defines a path to a child node;
• and
• triggering, based on the script, at least one of follow-up alerts, and follow-up actions.

A non-transitory computer program product tangibly embodying computer readable instructions which, when implemented, cause a computer to carry out the steps of a method for managing multiple parties in a client relationship process on a storage media, comprising:

• based on one or more time periods expiring combined with no other contacts to a third party having been made by either a first party or a second party, and the third party is not part of an active sales campaign governed by the first party, retrieving from a record from a database at least a script as part based on a combination of a client relationship campaign of a first party and at least one of three predefined tiers of a third party, for use during a follow-up communication carried out by a second party with a third party, and in which each of the first party, the second party and the third party are different parties, the record in the database including the client attribute indicating whether the third party is a contact with no previous relationship with the first party, a contact with a current relationship with the first party but has not yet purchased a good or a service from the first party, or a client;
• storing answers received from the third party by the second party during the follow-up communications, using a hierarchical tree structure that summarizes answers in a predefined format, into the record in the database associated with the third party, wherein the hierarchical tree structure includes a plurality of branch nodes, each branch node linked directly by paths to a parent node and at least one child node, and whereby an answer received at a branch node defines a path to a child node;
• and
• triggering, based on the script, at least one of follow-up alerts, and follow-up actions.