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US 2020/0051036 A1Published application
Assisted Assignments in a Digital Concierge System
OwnerChanggao Yang, Keith Parks +2inventors
InventorsChanggao Yang, Keith Parks, Christopher Scott Whitman, Martin Boßlet
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Abstract
A concierge system assists users in completing tasks they have. The concierge system may provide a curated experience, so that the users are provided suggestions in how to complete their tasks. For example, if a user is interested in answering the question on what to have for dinner, the concierge system may provide advice on what to get and help the user have items needed delivered to the user's front door.
Claims11
A method comprising:
- receiving a task request to be performed at a specified location;
- retrieving by a first user in a first functional role information on the task request;
- validating that the first user is associated with an assignment function attribute, wherein the assignment function attribute designates an associated user as allowing assignments of users to tasks;
- determining, based on the first user being associated with the assignment function attribute, the task request, and the specified location, second and third users in a second functional role that may be available to complete the task request based at least in part on their relevance to the specified location;
- transmitting to the first user information identifying that the second and third users may be available to complete the task request;
- receiving from the first user an indication that the second user but not the third user has been selected to complete the task request;
- committing in an assigned task database information on the task request and the second user as being selected to complete the task request;
- and
- transmitting to the second user that they have been selected to complete the task request and the specified location.
6 more elements
Dependencies are inferred from the claim text.