Universal tracking system for vendor- customer communication

A universal tracking system for business-customer communication comprising:

• a customer mobile application component and a business mobile application component configured to be pre-installed on a preconfigured memory of a communication device, the preconfigured memory executing a plurality of instructions via a communication device with regard to a plurality of subjects of the customers and businesses, the customer mobile application component, the business mobile application component and a business admin web client communicating to a cloud server through internet,
• the cloud server having a system XMPP server, a system web server, a cloud file storage service, a system API server, a message queue, an event queue, a messaging cache, a system message persister, a system database and a file storage database for serving all kinds of requests coming from the customer mobile application component, business mobile application component and business admin web client,
• the customer mobile application component having a frontend, a business layer and a backend, the frontend having a native user interface, a notification panel and a camera, the business layer having a customer verification/validation module, a QR code scanner module, a subject and group data handler, a messaging client module, a file handler module, a geolocation handler module, a feedback handler module, a subject share module and a local cache handler module, the backend having a local cache database and a processor,
• the business mobile application component having a frontend, a business layer and a backend, the frontend having a native user interface, a notification panel and a camera, the business layer having a business employee authentication module, a QR code scanner module, a
• subject and group data handler, a messaging client module, a file handler module, a geolocation handler module, a feedback handler module, an image markup handler module and a local cache handler module, the backend having a local cache database and a processor,
• the business admin web client component having a frontend and a backend, the frontend having an HTML5 user interface and a notifications panel, the backend having a business employee authentication module, a subject/group/feedback template creator module, an organization data handler module, a subject and group creator module, a subject and group data handler module, a JavaScript messaging client module, a file handler module, a geolocation handler module and a feedback handler module.