Restoring automated assistant sessions
AssigneeInternational Business Machines Corporation
InventorsGarfield Vaughn, Gandhi Sivakumar, Vasanthi M. Gopal
Life of this patent
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Abstract
Disclosed embodiments provide techniques for restoring an interrupted automated assistance session. Session contexts including pertinent metadata are periodically saved for each session, including a session reentry point. When a user calls an automated response system, metadata is collected from the user and compared with metadata from saved session contexts. If the user is determined to be associated with a saved session context, the user is connected to a conversation starting at the session reentry point, thereby eliminating the need to repeat the entirety of previously provided information.
Claims20
A computer-implemented method for restoring an interrupted automated assistance session, comprising:
- saving a session context for the interrupted automated assistance session;
- determining that a user is associated with the saved session context;
- and
- identifying a session reentry point for the interrupted automated assistance session;
- and
- resuming the interrupted automated assistance session from the session reentry point.
An electronic communication device comprising:
- a processor;
- a memory coupled to the processor, the memory containing instructions, that when executed by the processor, perform the steps of:
- saving a session context for an interrupted automated assistance session;
- determining that a user is associated with the saved session context;
- identifying a session reentry point for the interrupted automated assistance session;
- and
- resuming the interrupted automated assistance session from the session reentry point.
A computer program product for an electronic communication device comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic communication device to perform the steps of:
- saving a session context for an interrupted automated assistance session;
- determining that a user is associated with the saved session context;
- identifying a session reentry point for the interrupted automated assistance session;
- and
- resuming the interrupted automated assistance session from the session reentry point.
Dependencies are inferred from the claim text.