Air-conditioning apparatus and air-conditioning system

An air-conditioning apparatus comprising:

• an outdoor unit and an indoor unit that include devices and a pipe constituting a refrigerant circuit;
• and a remote control connected to the indoor unit,
• wherein each of the outdoor unit and the indoor unit includes a sensor configured to detect temperature states of the devices and the pipe,
• the outdoor unit or the indoor unit includes a memory configured to hold sensor information indicating a result of the detection by the sensor and control information indicating control states of the devices, and
• the remote control includes
• a microcomputer configured to receive information indicating states of sections based on the sensor information and the control information at an identical time obtained from the memory as input values for a neural network, output estimated causes of trouble as output values for the neural network, and compute a value corresponding to a possibility of being cause of trouble for each of the causes of trouble by using a neural network, and
• a display unit configured to display a result of the computation by the microcomputer.