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US 2020/0047334 A1Published application
Event processing using robotic entities
AssigneeBank of America Corporation
InventorsVinaykumar Mummigatti, Vinoth Sridharan
Life of this patent
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Abstract
A system for processing event cases through the use of a robotic process automation (RPA) bot model in conjunction with an event case processing management module is provided. A synergistic processing management and robotic framework provides for end-to-end monitoring and tracking of event case processing performance. In addition, the invention provides for data-centric robotics, policy and procedure robotics which manage end-to-end orchestration to provide a holistic throughput of event case processing.
Claims17
A system for event case processing, the system comprising:
- a first computing apparatus comprising a first computing platform having a first memory and at least one first processor;
- an event case processing management module stored in the first memory, executable by the first processor and triggered by detection of events that are anomalies within systems of record, to process orchestration and manage a state of event cases;
- a second computing apparatus comprising a second computing platform having a second memory and a plurality of Robotic Process Automation (RPA) bots including (i) a data-centric RPA bot, (ii) a policy and rules validation RPA bot, and (iii) a procedure RPA bot stored in the second memory, executable by the second processor and configured to,
- receive an input command from the event case processing management module, perform predetermined robotic tasks in response to the input commands, and
- return outputs to the event case processing management module in response to performing the predetermined robotic tasks,
- wherein the event case processing management module and one or more of the RPA bots are configured to, in unison, provide end-to-end monitoring and performance indication of the processing of the event case, and
- wherein the predetermined robotic task for (i) the data-centric RPA bot is capturing data and uploading data associated with the event cases, (ii) the policy and rules RPA bot is determining one or more policies or rules to apply to the processing of the event cases based on a type of the event and insuring that processing of the event cases adhere to the one or more policies or rules, and (iii) the procedure RPA bot is determining procedures associated with the processing of the event based on the type of the event and insuring that processing of the event cases adhere to the procedures.
4 more elements
A computer program product for event case processing, the computer program product comprising at least one non-transitory computer readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
- an executable portion, triggered by detection of the events that are associated with first entities and anomalies with systems of records, for processing orchestration and managing a state of events cases;
- an executable portion, configured to receive an input command for performing a plurality of predetermined robotic tasks associated with processing the event, perform the predetermined robotic tasks in response to the input commands, and return outputs in response to performing the predetermined robotic tasks;
- and
- an executable portion for executing one or more of the plurality of RPA bots to provide, in unison, end-to-end monitoring and performance indication of the processing of the event case.
- wherein the robotic tasks are performed by a plurality of Robotic Process Automation (RPA) bots including a data-centric RPA bot, a policy and rules validation RPA bot and a procedure RPA bot, and wherein the predetermined robotic tasks for (i) the data-centric RPA bot is capturing data and uploading data associated with the event cases, (ii) the policy and rules RPA bot is determining one or more policies or rules to apply to the processing of the event cases based on a type of the event and insuring that processing of the event cases adhere to the one or more policies or rules, and (iii) the procedure RPA bot is determining procedures associated with the processing of the event based on the type of the event and insuring that processing of the event cases adhere to the procedures.
2 more elements
A computer-implemented method for event case processing, the method comprising:
- triggering, based on detection of events that are associated with first entities and are anomalies within systems of record, processing orchestration and managing a state of event cases;
- receiving an input command for commanding a plurality of Robotic Process Automation (RPA) bots, including a data-centric RPA bot, a policy and rules validation RPA bot and a procedure RPA bot to perform one or more predetermined robotic tasks associated with processing the event cases and return outputs in response to performing the predetermined robotic tasks;
- and
- providing end-to-end monitoring and performance indication of the processing of the events cases,
- wherein the predetermined robotic tasks for (i) the data-centric RPA bot capturing data and uploading data associated with the event cases, (ii) the policy and rules validation RPA bot determining one or more policies or rules to apply to the processing of the event cases based on a type of the event and insuring that processing of the event cases adhere to the one or more policies or rules, and (iii) the procedure RPA bot determining procedures associated with the processing of the event based on the type of the event and insuring that processing of the event cases adhere to the procedures.
2 more elements
Dependencies are inferred from the claim text.