Detecting Communication Network Insights of Alerts

One or more computer-readable non-transitory storage media embodying software that is operable when executed to:

• determine, for one or more geographic areas connected by a communication network, one or more quality of experience metrics and one or more root-cause metrics based on application data collected from the one or more geographic areas;
• determine that one or more of the geographic areas have low quality of experience based on the one or more quality of experience metrics and a first set of criteria, wherein the first set of criteria comprises one or more first thresholds for the one or more quality of experience metrics;
• determine one or more causes for the low quality of experience in each associated geographic area based on the one or more root-cause metrics and a second set of criteria, wherein the second set of criteria comprises one or more second thresholds for the one or more root-cause metrics, and wherein the second set of criteria is looser than the first set of criteria;
• and
• determine a solution recommendation for the low quality of experience of each associated geographic area based on the one or more causes of the low quality of experience of that geographic area.

A system comprising:

• one or more non-transitory computer-readable storage media embodying instructions;
• and one or more processors coupled to the storage media and operable to execute the instructions to:
• determine, for one or more geographic areas connected by a communication network, one or more quality of experience metrics and one or more root-cause metrics based on application data collected from the one or more geographic areas;
• determine that one or more of the geographic areas have low quality of experience based on the one or more quality of experience metrics and a first set of criteria, wherein the first set of criteria comprises one or more first thresholds for the one or more quality of experience metrics;
• determine one or more causes for the low quality of experience in each associated geographic area based on the one or more root-cause metrics and a second set of criteria, wherein the second set of criteria comprises one or more second thresholds for the one or more root-cause metrics, and wherein the second set of criteria is looser than the first set of criteria;
• and
• determine a solution recommendation for the low quality of experience of each associated geographic area based on the one or more causes of the low quality of experience of that geographic area.