Method and Apparatus for Providing Customization of Public Safety Answering Point Information Delivery

A method for providing vehicle incident call services to a user, which comprises:

• receiving at an automated third-party service center a communication from a vehicle over a data channel;
• automatically sending signaling to the vehicle from the third-party service center;
• receiving at (he third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle;
• using an interactive voice recognition (1VR) system located at the third-party service center, determining if the coordinates are valid;
• and
• if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services.

A method for providing vehicle incident call services to a user, which comprises:

• receiving al an automated third-party service center a communication from a vehicle over a data channel;
• automatically sending signaling to the vehicle from the third-party service center;
• receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle;
• using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid;
• if the coordinates are valid, the third-party service center, using the interactive voice recognition (IVR) system, prompting the user to request either emergency response services or vehicle-incident non-emergency response services;
• if the user requests emergency response services, automatically forwarding information from the vehicle communication and the location information to a public safety answering point (PSAP) determined by the third-party service center;
• and
• if the user requests vehicle-incident non-emergency response services, providing the user with a selection of vehicle-incident non-emergency response services by way of a user interface located at the vehicle.