Integrating additional information into a telecommunications call

A method, comprising:

• receiving, by a call routing server, a request to establish a call between a client device and a remote telecommunications device;
• determining, by a call context server and based on a phone number included in the request to establish the call, a given transmission criterion that triggered distribution, to the client device, of a particular digital component that was presented by the client device prior to receiving the request to establish the call, wherein the given transmission criterion includes a keyword that triggers transmission of the particular digital component when the keyword is matched;
• identifying, in a data store storing a mapping of transmission criteria to contextual information and by the call context server, a set of contextual information that is mapped to the keyword that triggered transmission of the particular digital component;
• including, in the contextual information, scheduling information specifying available timeslots for performing a service identified in the contextual information;
• connecting, by the call routing server, the client device to the remote telecommunications device using the phone number;
• and
• transmitting, by the call context server, the set of contextual information, including the scheduling information, to the remote telecommunications device or a computing device that is associated with the remote telecommunications device while the call is being connected or in progress.

A non-transitory computer-readable medium including instructions, that when executed, cause one or more processors to perform operations including:

• receiving a request to establish a call between a client device and a remote telecommunications device;
• determining, based on a phone number included in the request to establish the call, a given transmission criterion that triggered distribution, to the client device, of a particular digital component that was presented by the client device prior to receiving the request to establish the call, wherein the given transmission criterion includes a keyword that triggers transmission of the particular digital component when the keyword is matched;
• identifying, in a data store storing a mapping of transmission criteria to contextual information, a set of contextual information that is mapped to the keyword that triggered transmission of the particular digital component;
• including, in the contextual information, scheduling information specifying available timeslots for performing a service identified in the contextual information;
• connecting the client device to the remote telecommunications device using the phone number;
• and
• transmitting the set of contextual information, including the scheduling information, to the remote telecommunications device or a computing device that is associated with the remote telecommunications device while the call is being connected or in progress.

A system, comprising:

• one or more data storage devices storing a mapping of transmission criteria to contextual information;
• and
• a call routing server including one or more processors, the call routing server configured to interact with the one or more data storage devices and execute instructions that cause the call routing server to perform operations including:
• receiving a request to establish a call between a client device and a remote telecommunications device;
• determining, based on a phone number included in the request to establish the call, a given transmission criterion that triggered distribution, to the client device, of a particular digital component that was presented by the client device prior to receiving the request to establish the call, wherein the given transmission criterion includes a keyword that triggers transmission of the particular digital component when the keyword is matched;
• identifying, in a data store storing a mapping of transmission criteria to contextual information, a set of contextual information that is mapped to the keyword that triggered transmission of the particular digital component;
• including, in the contextual information, scheduling information specifying available timeslots for performing a service identified in the contextual information;
• connecting the client device to the remote telecommunications device using the phone number;
• and
• transmitting the set of contextual information, including the scheduling information, to the remote telecommunications device or a computing device that is associated with the remote telecommunications device while the call is being connected or in progress.