US 2020/0028755 A1 · AUTOMATIC CREATION OF STANDARD SERVICE LEVEL AGREEMENTS FOR ARCHITECTURES

Abstract

Systems and methods for automatically generating standard service level agreements for architectures are disclosed. In embodiments, a method comprises receiving a request from a client, the request including: one or more select information technology (IT) building blocks selected from a plurality of IT building blocks in an online service catalogue; and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue; automatically generating an architecture based on the request utilizing the service catalogue, the architecture comprising at least one IT building block different from the one or more select IT building blocks, wherein the architecture is capable of meeting objectives of the request; determining that the architecture meets the select SLT; accessing an architecture database; and automatically generating an infrastructure SLA based on the architecture utilizing the architecture database.

Claims20

Dependent claims

A computer-implemented method, comprising:

receiving, by a computing device, a request from a client, the request including:
one or more select information technology (IT) building blocks selected from a plurality of IT building blocks in an online service catalogue;
and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue;
automatically generating, by the computing device, an architecture based on the request utilizing the service catalogue, the architecture comprising at least one IT building block different from the one or more select IT building blocks, wherein the architecture is capable of meeting objectives of the request;
determining, by the computing device, that the architecture meets the select SLT;
accessing, by the computing device, an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue;
and
automatically generating, by the computing device, an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises the at least one building block of the architecture and measurable objectives associated with the at least one building block of the architecture.

5 more elements

A computer program product for automatically generating standard service level agreements for architectures, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computing device to cause the computing device to:

provide a service catalogue comprising a plurality of information technology (IT) building blocks and a plurality of predetermined service level targets (SLTs);
receive a request from a client;
automatically generate an architecture to meet objectives of the request utilizing the service catalogue;
access an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue;
and
automatically generate an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises measurable objectives associated with one or more hardware or software components of the architecture.

3 more elements

A system for automatically generating standard service level agreements for architectures, comprising:

a CPU, a computer readable memory and a computer readable storage medium associated with a computing device;
program instructions to receive a request from a client, the request including one or more select IT building blocks from a plurality of IT building blocks in a service catalogue and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue;
program instructions to automatically generate an architecture to meet objectives of the request utilizing the service catalogue, wherein the architecture comprising one or more hardware or software components selected from the plurality of IT building blocks in the service catalogue;
program instructions to determine that the architecture meets the select SLT;
program instructions to access an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue;
and
program instructions to automatically generate an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises the one or more hardware or software components selected from the plurality of IT building blocks in the service catalogue, as well as measurable objectives associated with the one or more hardware or software components,
wherein the program instructions are stored on the computer readable storage medium for execution by the CPU via the computer readable memory.

5 more elements

Dependencies are inferred from the claim text.

Automatic creation of standard service level agreements for architectures

Life of this patent

Automatic creation of standard service level agreements for architectures

Life of this patent

Abstract

Claims20