Request handling

A system for determining a category of a request provided by a user by means of a user device, said system comprising

• a server comprising a processor, tangible non-volatile memory and program code present on said memory for instructing said processor, said server having access to a database comprising a plurality of previously categorized requests each comprising a category and a vocabulary comprising a plurality of word vector representations;
• said user device comprising a processor, a means for user input and a screen;
• said system configured for executing the steps of:
• receiving, from said user, said request description, by means of said device;
• uploading said request description to said server;
• identifying, by said server, a plurality of component words belonging to a natural language text string comprised in said request description;
• obtaining, for at least one of said plurality of component words, an associated word vector representation from said vocabulary;
• determining a request vector, based on said at least one obtained word vector representation;
• for at least one categorized request, determining a similarity value of said request vector with respect to a likewise determined vector representation of said categorized request;
• based on said at least one determined similarity value and on the category of the corresponding previously categorized request, determining the category of said request;
• generating a signal relating to said category and transmitting said signal from said server to a second device, said second device preferably equal to said device.

A non-transitory storage medium comprising instructions, which when executed by an electronic processor, cause the processor to perform a method for determining a category of a request provided by a user, the method, comprising:

• receiving, from said user, said request description, by means of said device;
• uploading said request description to a server, said server having access to a database comprising a plurality of previously categorized requests each comprising a category and a vocabulary comprising a plurality of word vector representations;
• identifying, by said server, a plurality of component words belonging to a natural language text string comprised in said request description;
• obtaining, for at least one of said plurality of component words, an associated word vector representation from said vocabulary;
• determining a request vector, based on said at least one obtained word vector representation;
• for at least one categorized request, determining a similarity value of said request vector with respect to a likewise determined vector representation of said categorized request;
• based on said at least one determined similarity value and on the category of the corresponding previously categorized request, determining the category of said request;
• generating a signal relating to said category and transmitting said signal from said server to a second device, said second device preferably equal to said device.