Record-based planning in operational maintenance and service

A system comprising:

• at least one processor and at least one memory including program code which when executed by the at least one processor causes operations comprising:
• receiving a failure notice representing a failure detected by a sensor monitoring an object;
• comparing the failure notice to a plurality of reference failure notices to identify at least one matching failure notice, the comparing based on a domain-by-domain scoring between the failure notice and the plurality of reference failure notices;
• and
• generating a message including a suggested solution including at least one task to remedy the failure, the suggested solution obtained from the at least one matching failure notice.

A non-transitory computer-readable storage medium including program code which when executed causes operations comprising:

• receiving a failure notice representing a failure detected by a sensor monitoring an object;
• comparing the failure notice to a plurality of reference failure notices to identify at least one matching failure notice, the comparing based on a domain-by-domain scoring between the failure notice and the plurality of reference failure notices;
• and
• generating a message including a suggested solution including at least one task to remedy the failure, the suggested solution obtained from the at least one matching failure notice.