Voice interaction method and apparatus for customer service

A voice interaction apparatus for a customer service, the apparatus comprising:

• at least one processor;
• and
• a memory storing instructions, wherein the instructions when executed by the at least one processor, cause the at least one processor to perform operations, the operations comprising:
• receiving customer demand information from a customer demand end, the customer demand information comprising a customer demand end identifier and a voice demand instruction;
• performing a speech recognition on the voice demand instruction;
• and
• if a demanded service type in the voice demand instruction is identified, sending a service-providing request to a service management system based on the demanded service type, the service-providing request comprising the customer demand end identifier and the demanded service type.

A non-transitory computer readable storage medium, storing a computer program thereon, the program, when executed by a processor, causes the processor to perform operations, the operations comprising:

• receiving customer demand information from a customer demand end, the customer demand information comprising a customer demand end identifier and a voice demand instruction;
• performing a speech recognition on the voice demand instruction;
• and
• if a demanded service type in the voice demand instruction is identified, sending a service-providing request to a service management system based on the demanded service type, the service-providing request comprising the customer demand end identifier and the demanded service type.