Interactive voice response system design, development and testing tool
AssigneeAT&T Intellectual Property I, L.P.
InventorLouis Wozniak
Life of this patent
Estimating the term…
Abstract
Example embodiments relate to a tool for design, development, and testing (DDT) of interactive voice response systems. The DDT tool can also receive data representative of an interactive voice response call flow, such as data representative of an interactive voice response call flow diagram, and determine whether an error in the interactive voice response call flow is present. The DDT tool can also accept a test case script insert, which can be inputted into the call flow diagram, and can generate test case script comprising the test case script insert.
Claims21
A device, comprising:
- a processor;
- and
- a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:
- receiving data representative of an interactive voice response call flow, wherein the interactive voice response call flow comprises a path of the interactive voice response call flow presented to a caller identity in response to a caller identity input, and wherein the data is employable to generate instructions implementable by an interactive voice response system;
- and
- in response to a determination, based on the data, that an error in the interactive voice response call flow is present, generating, for output to a display, an error chart indicative of the error determined to be in the interactive voice response call flow, wherein the error relates to a node associated with the interactive voice response call flow, and wherein the error chart comprises an indication of a type of the node and a description of the error.
(canceled)
A machine-readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:
- generating a call flow diagram representative of an interactive voice response call flow comprising a path used to process a call from a caller identity device to an interactive voice response system;
- accepting a test case script insert inputted into the call flow diagram, wherein the test case script insert is representative of caller identity input from the caller identity device into the interactive voice response system;
- and
- generating a test case script comprising the test case script insert, wherein the test case script is configured to be processed by a dialing and response device operable to interact with the interactive voice response system.
A method, comprising:
- generating, by a device comprising a processor, a call flow diagram representative of an interactive voice response call flow;
- accepting, by the device, a test case script insert placed into the call flow diagram;
- and
- generating, by the device, a test case script comprising the test case script insert, wherein:
- the test case script is configured to be processed by a dialing and response device operable to interact with an interactive voice response system, and
- the test case script insert comprises an instruction to the dialing and response device to analyze an audio prompt presented by the interactive voice response system.
Dependencies are inferred from the claim text.