Loading patent…
AssigneeMicrosoft Technology Licensing, LLC
InventorsJianwen Zhang, Shichao Hu, Jiayuan Huang, Jiantao Sun, Zheng Chen, Yi-Min Wang, Changhong Yuan, Mingyu Wang, Yuangang Tu
Estimating the term…
Systems and devices to perform knowledge-driven dynamic conversations and select content within automated agents such as chatbots and virtual assistants are disclosed. In an example, operations to facilitate a knowledge-based conversation session with a human user using an automated agent include: receiving a conversational input regarding a support issue; analyzing the conversational input to determine an intent and applicable entity properties associated with the intent; performing a multi-turn conversation to identify a solution using the intent and the applicable entity properties, by exchanging iterative questions and answers between the automated agent and the user to dynamically recalculate applicability of the solution to the support issue; and outputting information associated with the identified solution. In further examples, the operations include a dynamic application of a solution policy and a diagnosis policy in the multi-turn conversation, to determine whether to deliver a solution or ask diagnosis questions.
A computing device, comprising:
A non-transitory machine-readable storage medium, the machine-readable storage medium including instructions that, when executed by a processor and memory of a machine, causes the machine to perform operations to facilitate a knowledge-based conversation session with a human user using an automated agent, the operations comprising:
A method to facilitate a knowledge-based conversation session with a human user using an automated agent, comprising a plurality of operations executed with a processor and memory of a computing device, the plurality of operations comprising:
Dependencies are inferred from the claim text.