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AssigneeMicrosoft Technology Licensing, LLC
InventorsJunyan Chen, Zhirong Chen, Changhong Yuan, Eslam Kamal AbdelReheem, Bing Xu, Huicheng Song, Xin Wan
Estimating the term…
Generally discussed herein are devices, systems, and methods for virtual agent selection of an option not expressly selected by a user. A method can include receiving, from a virtual agent interface device of the virtual agent device, a response regarding a problem, wherein the response is responsive to a prompt, and wherein the prompt is associated with one or more expected responses, determining whether the response is a match to one of the expected answers by performing one or more of (a) an ordinal match, (b) an inclusive match, (c) an entity match, and (d) a model match, and providing, responsive to a determination that the response is a match, a next prompt, or provide a solution to the problem, the next prompt associated with expected responses to the next prompt.
A system comprising:
A non-transitory machine-readable medium including instructions that, when executed by processing circuitry, configure the processing circuitry to perform operations of a virtual agent device, the operations comprising:
A method comprising a plurality of operations executed with a processor and memory of a virtual agent device, the plurality of operations comprising:
Dependencies are inferred from the claim text.