Systems and methods for pre-communicating shoppers communication preferences to retailers

A system for providing a customized user experience, comprising:

• a processor;
• and
• a memory storing instructions, wherein the instructions cause the processor to:
• recognize, by at least one sensor at a predetermined location, a presence of a user;
• request, from a mobile device associated with the user, a preference score associated with the user;
• generate the preference score by:
• recording a video of the user;
• separating the video into a plurality of video frames;
• and
• matching the video frames to frames of facial expressions stored in a database;
• receive, by the processor, the preference score;
• and
• transmit, by the processor, the preference score to a remote device for display.

A computer-implemented method of providing a customized user experience, the method comprising:

• receiving, from a graphical user interface displayed on a mobile device, a user input indicative of a preferred level of interaction by the user;
• determining an emotion of the user, wherein determining the emotion comprises:
• recording, by an image sensor, a video of the user;
• separating the video into a plurality of video frames;
• and
• processing the video frames, by a machine-learning algorithm, to match the video frames to a corresponding frames of facial expression stored in a database;
• assigning a first preference metric based on the determined emotion;
• generating a preference score by aggregating at least the user input and the first preference metric;
• storing the preference score in a central database;
• and
• displaying the preference score, wherein the preference score is used to modify a customer service experience.