Artificial intelligence assisted content authoring for automated agents

A non-transitory machine-readable storage medium, the machine-readable storage medium including instructions that, when executed by a processor and memory of a machine, causes the machine to perform operations to produce a conversation model for use with automated agents, the operations comprising:

• identifying respective intents from conversation segments in an unstructured data source;
• generating a knowledge graph of the conversation model to organize the identified intents, the knowledge graph structured to associate respective conversations with the respective intents;
• linking the respective intents in the knowledge graph to properties of the respective conversations, the properties used to guide a subject conversation with the conversation model, wherein the properties include trigger phrases, solutions, and constraints corresponding to the respective intents;
• and
• outputting the conversation model, the conversation model usable with an automated agent to conduct the subject conversation with a human user, wherein subsequent use of the knowledge graph by the conversation model directs the subject conversation based on an intent expressed in the subject conversation.

A method to produce a conversation model for use with automated agents, comprising a plurality of operations executed with a processor and memory of a computing device, the plurality of operations comprising:

• identifying respective intents from conversation segments in an unstructured data source;
• generating a knowledge graph of the conversation model to organize the identified intents, the knowledge graph structured to associate respective conversations with the respective intents;
• linking the respective intents in the knowledge graph to properties of the respective conversations, the properties used to guide a subject conversation with the conversation model, wherein the properties include trigger phrases, solutions, and constraints corresponding to the respective intents;
• and
• outputting the conversation model, the conversation model usable with an automated agent to conduct the subject conversation with a human user, wherein subsequent use of the knowledge graph by the conversation model directs the subject conversation based on an intent expressed in the subject conversation.