# US 2019/0378202 A1 · System and method for accelerating delivery of goods and services > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2019/0378202 A1 - Document ID: US20190378202A1 - Status: Published application - Kind: A1 - Application number: 16/479,092 - Filed: 2018-02-22 - Published: 2019-12-12 - Earliest claimed: 2017-02-22 - Assignees: Eatelli Inc. - Applicants: Eatelli Inc. - Inventors: Marcus Belke - Web page: https://patentgrep.com/patent/US20190378202A1 ## CPC - G06Q 30/04: Billing or invoicing - G06Q 30/0641: {utilising user interfaces specially adapted for shopping} - G06F 16/9554: {by using bar codes} - G06Q 10/08: Logistics, e.g. warehousing, loading or distribution; Inventory or stock management - G06Q 10/083: Shipping - G06Q 10/0832: Special goods or special handling procedures, e.g. handling of hazardous or fragile goods - G06Q 30/06: Buying, selling or leasing transactions - G06Q 30/0637: {requiring approval before final submission, e.g. parental approval} - G06Q 50/12: Hotels or restaurants - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract A system and method for providing location and time-based scheduling of preparation and delivery of goods and/or services. Customer's app on a personal device and service-side software, with a transaction server (Eatelli) provide ordering, geo-location, estimated arrival, delivery of order goods with little to no interaction with service personnel. Automatic location and check-in is facilitated via geo-location or scanning of location-sensors/markers. Service attendants can provide delivery of goods without engaging the customer and be directed to the location of the customer at the servicing institution. Management of ordering, billing, re-ordering, up-keep of the customer can be adjudicated via the software and location markers. The system and method avoids queuing delays typically found in restaurants and take-out/pick-up orders. ## Claims ### Claim 1 A method for providing location and time-based scheduling of preparation and delivery of goods and/or services, comprising: ordering, by a customer, a good or service via a customer-side software application resident on a customer's portable smart device, the customer-side software application communicating the order information and customer's current location information to a transaction server, wherein customer's current location information is determined from a geo-location capability of the customer's portable smart device or from a fixed-location code accessed by the customer's device, the fixed-location code being situated at a pre-determined location at a provider's site by the provider of the good or service; receiving through a telecommunications link the customer's order and current customer location information on the transaction server; forwarding through the telecommunications link the customer's order and customer account information to a provider-side software application on a computer of the provider of the good or service, wherein at least one of the provider-side software application and transaction server automatically determines an estimated time of arrival of the customer at the provider's site or, if the customer is at the provider's site, the customer's on-site location; processing the customer's order, by the provider of the good or service, via at least the provider-side software application and transaction server; determining a scheduling time for beginning preparation of the ordered good or service by the provider by comparing a preparation completion time and at least one of the estimated time of arrival of the customer and the customer's current location information; and acknowledging the customer's order, by the provider of the good or service, via at least the provider-side software application and transaction server by sending a confirmation to the customer-side software; and wherein the method reduces a wait time for a receipt of the ordered good or service. ### Claim 2 (depends on 1) The method of claim 1, wherein the fixed-location code is at least one of a barcode, RFID, QR code, photograph, picture, and unique sound. ### Claim 3 (depends on 1) The method of claim 1, wherein the customer account information includes at least one of banking, credit card, and billing information. ### Claim 4 (depends on 1) The method of claim 1, wherein the estimated time of arrival of the customer at the provider's site is based on traffic information. ### Claim 5 (depends on 1) The method of claim 1, wherein provider-side software application communicates the customer's order and current customer location information to a personal provider device in possession by service personnel at the provider's site. ### Claim 6 (depends on 1) The method of claim 1, wherein the customer's current location information is updated periodically to provide a most current location information. ### Claim 7 (depends on 1) The method of claim 1, wherein the customer-side software application is loaded as a downloadable app. ### Claim 8 (depends on 1) The method of claim 1, wherein billing information is electronically processed by the either the provider-side software application or transaction server. ### Claim 9 (depends on 8) The method of claim 8, wherein an order receipt is printed out by the provider-side software to a printer at the provider's site. ### Claim 10 (depends on 1) The method of claim 1, further comprising a plurality of customers. ### Claim 11 (depends on 9) The method of claim 9, further comprising a plurality of fixed-location codes. ### Claim 12 (depends on 1) The method of claim 1, wherein the customer order is a reservation. ### Claim 13 (depends on 1) The method of claim 1, wherein the order is an order for at least one of food and drink. ### Claim 14 (depends on 1) The method of claim 1, further comprising, sending from the customer-side software a request for “do not disturb” to the provider-side software application. ### Claim 15 (depends on 1) The method of claim 1, further comprising sending from the customer-side software an invite request to other customers' portable smart devices. ### Claim 16 A machine-readable storage medium having stored thereon a computer program for location and time-based scheduling of preparation and delivery of goods and/or services, comprising: instructions for processing an order by a customer via a customer-side software application resident on a customer's portable smart device, the customer-side software application communicating the order information and customer's current location information to a transaction server, wherein customer's current location information is determined from a geo-location capability of the customer's portable smart device or from a fixed-location code accessed by the customer's device, the fixed-location code being situated at a pre-determined location at the provider's site by the provider of the good or service; instructions for sending through a telecommunications link the customer's order and current customer location information to the transaction server; instructions for forwarding through the telecommunications link the customer's order and customer account information to a provider-side software application on a computer of the provider of the good or service, wherein at least one of the provider-side software application and transaction server automatically determines an estimated time of arrival of the customer at the provider's site or, if the customer is at the provider's site, the customer's on-site location; instructions for processing the customer's order, by the provider of the good or service, via at least the provider-side software application and transaction server; instructions for determining a scheduling time for beginning preparation of the ordered good or service by the provider by comparing a preparation completion time and at least one of the estimated time of arrival of the customer and the customer's current location information; and instructions for acknowledging the customer's order, by the provider of the good or service, via at least the provider-side software application and transaction server by sending a confirmation to the customer-side software; wherein the method reduces a wait time for a receipt of the ordered good or service. ### Claim 17 A system for providing location and time-based scheduling of preparation and delivery of goods and/or services, comprising: a customer-side software application resident on a customer's portable smart device, configured to receive a customer's order of a good or service, and communicate the order information and customer's current location information to a transaction server, wherein customer's current location information is determined from a geo-location capability of the customer's portable smart device or from a fixed-location code accessed by the customer's device, the fixed-location code being situated at a pre-determined location at a provider's site by the provider of the good or service; a telecommunications link between the customer's portable smart device and the transaction sever, the link forwarding the customer's order, current customer location information to the transaction server, and customer account information to a provider-side software application on a computer of the provider of the good or service, wherein at least one of the provider-side software application and transaction server automatically determines an estimated time of arrival of the customer at the provider's site or, if the customer is at the provider's site, the customer's on-site location and wherein at least one of the provider-side software application and transaction server processes the customer's order, and wherein the provider-side software application schedules a time for beginning preparation for the ordered good or service by the provider by comparing a preparation completion time and at least one of the estimated time of arrival of the customer and the customer's current location information, and wherein at least one of the provider-side software application and transaction server acknowledges the customer's order by sending a confirmation to the customer-side software; wherein the system reduces a wait time for a receipt of the ordered good or service. ### Claim 18 (depends on 17) The system of claim 17, wherein the fixed-location code is at least one of a barcode, RFID, QR code, photograph or picture, and a unique sound. ### Claim 19 (depends on 17) The system of claim 17, wherein, the customer account information includes at least one of banking, credit card, and billing information. ### Claim 20 (depends on 17) The system of claim 17, wherein the provider-side software application exchanges of the customer order to between at least one of a server, cook, and manager at the provider of the good or service and the customer-side software application is updated with a status of the customer order from at least one of the server, cook, and manager.