# US 2019/0320137 A1 · Home automation system-initiated calls > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2019/0320137 A1 - Document ID: US20190320137A1 - Status: Published application - Kind: A1 - Application number: 16/391,089 - Filed: 2019-04-22 - Published: 2019-10-17 - Earliest claimed: 2016-01-06 - Assignees: Vivint, Inc. - Applicants: Vivint, Inc. - Inventors: Matthew Mahar; Matthew J. Eyring; Clint Huson Gordon-Carroll; Jeremy Bruce Warren; James Ellis Nye; Jefferson Huhta Lyman; Michael D. Child - Web page: https://patentgrep.com/patent/US20190320137A1 ## CPC - H04N 7/147: {Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals (selecting H04Q)} - G08B 13/196: using television cameras - G08B 25/008: {Alarm setting and unsetting, i.e. arming or disarming of the security system} - G08B 25/08: using communication transmission lines {(G08B13/19658, G08B21/0286, G08B25/016 take precedence)} - H04N 7/183: {for receiving images from a single remote source} - H04N: PICTORIAL COMMUNICATION, e.g. TELEVISION - G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS ## Abstract Methods, apparatuses, and techniques for security and/or automation systems are described. In one embodiment, the method may include receiving a call initiation instruction at a video monitoring component of a home automation system. The method may further include analyzing the call initiation instruction, and communicating a call request from the video monitoring component of the home automation system to a first remote user based at least in part on the received call initiation instruction. ## Claims ### Claim at position 1 1-20. (canceled) ### Claim 21 A method for security and/or automation systems, comprising: receiving a call initiation instruction at a video monitoring component of a home security and/or automation system; communicating a call request from the video monitoring component of the home security and/or automation system to a first remote user based at least in part on the receiving the call initiation instruction; determining a second remote user based at least in part on a characteristic of a user of the video monitoring component; and communicating the call request from the video monitoring component of the home security and/or automation system to the second remote user. ### Claim 22 (depends on 21) The method of claim 21, further comprising: analyzing the call initiation instruction to determine an identity of the user of the video monitoring component, wherein the characteristic of the user of the video monitoring component is based at least in part on the identity of the user. ### Claim 23 (depends on 21) The method of claim 21, further comprising: receiving a first call acceptance from the first remote user; receiving a second call acceptance from the second remote user; and initiating a two-way call between the user of the video monitoring component, the first remote user, and the second remote user. ### Claim 24 (depends on 21) The method of claim 21, further comprising: receiving a call rejection from the first remote user, wherein communicating the call request from the video monitoring component of the home security and/or automation system to the second remote user is based at least in part on the receiving the call rejection from the first remote user. ### Claim 25 (depends on 21) The method of claim 21, wherein: the call initiation instruction comprises an indication of the first remote user and the second remote user, and the communicating the call request to the first remote user and the second remote user is based at least in part on the indication. ### Claim 26 (depends on 21) The method of claim 21, wherein: the first remote user and the second remote user are members of a household associated with the home security and/or automation system, and the communicating the call request to the first remote user and the second remote user is based at least in part on the household. ### Claim 27 (depends on 26) The method of claim 26, wherein: the call initiation instruction comprises an indication of the members of the household associated with the home security and/or automation system, and the communicating the call request to the first remote user and the second remote user is based at least in part on the indication of the members of the household. ### Claim 28 (depends on 21) The method of claim 21, wherein the communicating the call request from the video monitoring component of the home security and/or automation system to the first remote user and the communicating the call request from the video monitoring component of the home security and/or automation system to the second remote user occurs simultaneously or sequentially. ### Claim 29 (depends on 21) The method of claim 21, further comprising: identifying a portion of the call initiation instruction, wherein determining the second remote user is based at least in part on the identifying the portion of the call initiation instruction. ### Claim 30 (depends on 29) The method of claim 29, wherein: the portion of the call initiation instruction is a key phrase or key word identifying a relationship between the first remote user and the user of the video monitoring component, and the relationship between the first remote user and the user of the video monitoring component is a same relationship as a relationship between the second remote user and the user of the video monitoring component. ### Claim 31 (depends on 21) The method of claim 21, wherein the second remote user is associated with the first remote user and the user of the video monitoring component. ### Claim 32 A video monitoring component for a home security and/or automation system, comprising: a processor; memory in electronic communication with the processor; and instructions stored in the memory, the instructions being executable by the processor to: receive a call initiation instruction from a user of the video monitoring component; communicate a call request to a first remote user based at least in part on the receiving the call initiation instruction; determine a second remote user based at least in part on a characteristic of the user of the video monitoring component; and communicate the call request to the second remote user. ### Claim 33 (depends on 32) The video monitoring component of claim 32, wherein the processor is further configured to: analyze the call initiation instruction to determine an identity of the user of the video monitoring component, wherein the characteristic of the user of the video monitoring component is based at least in part on the identity of the user. ### Claim 34 (depends on 32) The video monitoring component of claim 32, wherein the processor is further configured to: receive a first call acceptance from the first remote user; receive a second call acceptance from the second remote user; and initiate a two-way call between the user of the video monitoring component, the first remote user, and the second remote user. ### Claim 35 (depends on 32) The video monitoring component of claim 32, wherein the processor is further configured to: receive a call rejection from the first remote user, wherein communicating the call request to the second remote user is based at least in part on the receiving the call rejection from the first remote user. ### Claim 36 (depends on 32) The video monitoring component of claim 32, wherein: the call initiation instruction comprises an indication of the first remote user and the second remote user, and the communicating the call request to the first remote user and the second remote user is based at least in part on the indication. ### Claim 37 (depends on 32) The video monitoring component of claim 32, wherein: the first remote user and the second remote user are members of a household associated with the home security and/or automation system, and the communicating the call request to the first remote user and the second remote user is based at least in part on the household. ### Claim 38 (depends on 37) The video monitoring component of claim 37, wherein: the call initiation instruction comprises an indication of the members of the household associated with the home security and/or automation system, and the communicating the call request to the first remote user and the second remote user is based at least in part on the indication of the members of the household. ### Claim 39 (depends on 32) The video monitoring component of claim 32, wherein the processor is further configured to: identify a portion of the call initiation instruction, wherein determining the second remote user is based at least in part on the identifying the portion of the call initiation instruction. ### Claim 40 A non-transitory computer-readable medium storing computer-executable code, the code executable by a processor to: receive a call initiation instruction at a video monitoring component of a home security and/or automation system; communicate a call request from the video monitoring component of the home security and/or automation system to a first remote user based at least in part on the receiving the call initiation instruction; determine a second remote user based at least in part on a characteristic of a user of the video monitoring component; and communicate the call request from the video monitoring component of the home security and/or automation system to the second remote user.