# US 2019/0318290 A1 · Medical transfer protocol system and method

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- Number: US 2019/0318290 A1
- Document ID: US20190318290A1
- Status: Published application
- Kind: A1
- Application number: 15/953,297
- Filed: 2018-04-13
- Published: 2019-10-17
- Earliest claimed: 2018-04-13
- Inventors: Jeffrey Clawson; Ivan Whitaker; Brett Patterson; Mark Rector; Darren Judd
- Web page: https://patentgrep.com/patent/US20190318290A1

## CPC

- G06Q 10/063112: {Skill-based matching of a person or a group to a task}
- G06Q 10/06: Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q 30/04: Billing or invoicing
- G16H 15/00: ICT specially adapted for medical reports, e.g. generation or transmission thereof
- G16H 20/10: relating to drugs or medications, e.g. for ensuring correct administration to patients
- G16H 40/20: for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
- G16H 40/40: for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades
- H04M 3/5116: {for emergency applications}
- H04M 3/5133: {Operator terminal details}
- H04M 3/5175: {Call or contact centers supervision arrangements}
- H04M 3/5183: {Call or contact centers with computer-telephony arrangements}
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)

## Abstract

A system and method assists a dispatcher in responding to callers requesting medical transfers for a patient. A computer implemented medical transfer protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate medical transfer. The medical transfer protocol selects a medical vehicle with the appropriate equipment, medicinal inventory, and trained medical personnel.

## Claims

### Claim 1

A computer system to perform a method to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, comprising:
a processor;
an input device in electrical communication with the processor;
an output device in electrical communication with the processor; and
a memory in electrical communication with the processor, and having stored thereon:
a medical transfer protocol comprising:
a logic tree to present on the output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including asking whether a request is urgent or if the request is to schedule a medical transfer on a future day;
a determinant calculator to generate a determinant code to prioritize the medical transfer based on the caller responses; and
a billing code calculator to generate a billing code based on the caller responses and corresponding to the medical transfer.

### Claim 2 (depends on 1)

The computer system of claim 1, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

### Claim 3 (depends on 1)

The computer system of claim 1, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

### Claim 4 (depends on 3)

The computer system of claim 3, wherein the medical transfer protocol selects a medical vehicle based on the response to the medical equipment inquiry.

### Claim 5 (depends on 1)

The computer system of claim 1, wherein the preprogrammed inquiries include asking the weight of the patient.

### Claim 6 (depends on 1)

The computer system of claim 1, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

### Claim 7 (depends on 1)

The computer system of claim 1, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

### Claim 8 (depends on 1)

The computer system of claim 1, wherein the medical transfer protocol provides post-dispatch instructions for the dispatcher to read to the caller.

### Claim 9 (depends on 1)

The computer system of claim 1, further comprising a reporting module to measure the performance of the dispatcher.

### Claim 10

A computer system to perform a method to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, comprising:
a processor;
an input device in electrical communication with the processor;
an output device in electrical communication with the processor; and
a memory in electrical communication with the processor, and having stored thereon:
a medical transfer protocol comprising:
a logic tree to present on the output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including,
whether the request for medical transfer is urgent,
whether the request is to schedule a medical transfer on a future day, and
whether the request is for a mental health transfer;
a determinant calculator to generate a determinant code to prioritize the medical transfer based on the caller responses; and
a billing code calculator to generate a billing code based on the caller responses and corresponding to the medical transfer.

### Claim 11 (depends on 10)

The computer system of claim 10, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

### Claim 12 (depends on 10)

The computer system of claim 10, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

### Claim 13 (depends on 12)

The computer system of claim 12, wherein the medical transfer protocol selects a medical vehicle based on the response to the medical equipment inquiry.

### Claim 14 (depends on 10)

The computer system of claim 10, wherein the preprogrammed inquiries include asking the weight of the patient.

### Claim 15 (depends on 10)

The computer system of claim 10, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

### Claim 16 (depends on 10)

The computer system of claim 10, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

### Claim 17 (depends on 10)

The computer system of claim 10, wherein the medical transfer protocol provides post-dispatch instructions for the dispatcher to read to the caller.

### Claim 18 (depends on 10)

The computer system of claim 10, further comprising a reporting module to measure the performance of the dispatcher.

### Claim 19

A computer readable medium comprising computer readable instruction code to perform a method for a medical transfer protocol to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, the method comprising:
providing a logic tree to present on an output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including asking whether a request is urgent or if the request is to schedule a medical transfer on a future day;
generating a determinant code to prioritize the medical transfer based on the caller responses; and
generating a billing code based on the caller responses and corresponding to the medical transfer.

### Claim 20 (depends on 19)

The computer readable medium of claim 19, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

### Claim 21 (depends on 19)

The computer readable medium of claim 19, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

### Claim 22 (depends on 21)

The computer readable medium of claim 21, wherein the method further includes selecting a medical vehicle based on the response to the medical equipment inquiry.

### Claim 23 (depends on 19)

The computer readable medium of claim 19, wherein the preprogrammed inquiries include asking the weight of the patient.

### Claim 24 (depends on 19)

The computer readable medium of claim 19, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

### Claim 25 (depends on 19)

The computer readable medium of claim 19, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

### Claim 26 (depends on 19)

The computer readable medium of claim 19, wherein the method further comprises providing post-dispatch instructions for the dispatcher to read to the caller.

### Claim 27 (depends on 19)

The computer readable medium of claim 19, wherein the method further comprises measuring the performance of the dispatcher.