Chat thread correction
AssigneeInternational Business Machines Corporation
InventorsJeremy R. Fox, Jonathan Dunne, Kelley Anders, Liam S. Harpur
Life of this patent
Estimating the term…
Abstract
Computer-implemented system and method for transmitting a notification to a chat participant within a real-time chat conversation when the discussion reaches a predetermined emotive threshold, the thread contributors being alerted that emotive correction is required. Tone and sentiment analysis is used to determine emotional content of the thread and the level of conversation and linear discriminant analysis is used for topic analysis.
Claims19
A computer-implemented method of inserting emotive correction within a real-time chat thread comprising:
- monitoring, using a processor, a real-time chat conversation using tone and sentiment analysis to determine an emotional content and level of the conversation and analyzing the conversation for topic analysis;
- determining, using the processor, and based on the tone and sentiment analysis and topic analysis, when the chat conversation of a participant has exceeded a predetermined emotional threshold level for a topic;
- and in response,
- using the processor for generating an alert message for display at a computing device of the participant that an emotive correction is required.
A system for inserting emotive correction within a real-time chat thread comprising:
- a memory storage system storing program instructions;
- a processor for running the stored instructions to configure the processor to:
- receive real-time chat thread conversation data from associated chat thread participants;
- monitor the received real-time chat thread conversation data using tone, sentiment and topic analysis to determine an emotional content and level of the real-time chat thread;
- determine based on the tone and sentiment analysis and topic analysis, when the chat conversation of a participant has exceeded a predetermined emotional threshold level for a topic;
- and in response,
- generate an alert message for display at a computing device of the participant that an emotive correction is required.
A computer program product for inserting emotive correction within a real-time chat thread, the computer program product comprising a non-transitory computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to perform a method comprising:
- monitoring a real-time chat conversation using tone and sentiment analysis to determine an emotional content and level of the conversation and analyzing the conversation for topic analysis;
- determining, based on the tone and sentiment analysis and topic analysis, when the chat conversation of a participant has exceeded a predetermined emotional threshold level for a topic;
- and in response,
- generating an alert message for display at a computing device of the participant that an emotive correction is required.
Dependencies are inferred from the claim text.