Information technology services with feedback-driven self-correcting machine learnings
AssigneeUnisys Corporation
InventorsSandra J Racine, Jon Carlson, Steven G. Buchmiller, Cynthia Deibert Shelton, Alejandro Mendoza
Life of this patent
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Abstract
A machine of console includes a processor and a machine readable medium accessible by the processor. The processor being adapted to execute instructions including categorizing incidents based on parameters of the incidents; identifying solutions, at least partially, based on the categorization of the incidents; measuring mean time to restoration; monitoring post-restoration incidents over a period of time; and storing effective solutions into a database corresponding to the category.
Claims20
A machine of console comprising:
- a processor;
- and
- a machine readable medium accessible by the processor, the processor being adapted to execute instructions including
- categorizing incidents based on parameters of the incidents;
- identifying solutions, at least partially, based on the categorization of the incidents;
- measuring mean time to restoration;
- monitoring post-restoration incidents over a period of time;
- and
- storing effective solutions into a database corresponding to the category.
A machine readable memory medium of a console including instructions when executed cause a processor of the console to perform the following actions:
- categorizing incidents based on parameters of the incidents;
- identifying solutions, at least partially, based on the categorization of the incidents;
- measuring mean time to restoration;
- monitoring post-solution incidents over a period of time;
- and
- storing effective solutions into a database corresponding to the category.
A control method of a console machine having a processor, the control method comprising
- categorizing incidents based on parameters of the incidents;
- identifying solutions, at least partially, based on the categorization of the incidents;
- measuring mean time to restoration;
- monitoring post-solution incidents over a period of time;
- and
- storing effective solutions into a database corresponding to the category.
Dependencies are inferred from the claim text.