Vector-based characterizations of products and individuals with respect to customer service agent assistance

A system for providing customer service agent assistance, comprising:

• a customer profile database storing customer partiality vectors for each of a plurality of customers;
• a product database storing vectorized product characterizations for each of a plurality of products;
• a control circuit coupled to the customer profile database and the product database, the control circuit being configured to:
• support a customer service session with a customer;
• identify the customer as a particular given customer;
• retrieve customer partiality vectors for the particular given customer from the customer profile database to provide retrieved customer partiality vectors;
• receive a product identifier provided by the particular given customer;
• retrieve vectorized product characterizations associated with the product identifier from the product database to provide retrieved vectorized product characterizations;
• compare the retrieved customer partiality vectors with the retrieved vectorized product characterizations to select at least one retrieved vectorized product characterization with a high degree of alignment with the retrieved customer partiality vectors to provide at least one selected vectorized product characterization;
• present content corresponding to the at least one selected vectorized product characterization to the particular given customer.