Determining room service times based on lock audit records

A system configured to determining room service times based on lock audit records, the system comprising:

• a processor;
• and
• a memory comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising:
• receiving lock audit records for an access control device, the lock audit records storing timestamps of detected occurrences of a lock state of the access control device changing during a period of stay of a hotel guest assigned to a room operably coupled to the access control device, the lock state selected from the group consisting of locked and unlocked;
• performing analytics based at least in part on the lock audit records to predict a time that the hotel guest will not be in the room;
• determining a room service time for the room based at least in part on the predicted time that the hotel guest will not be in the room;
• and
• transmitting a notification of the determined room service time to a mobile device of the hotel guest.