US 2019/0294529 A1Published application

Framework for fault tolerant case creation

AssigneeBank of America Corporation

InventorsCharanjit Bagga, Saurabh Dixit, Narayana Mukkamalla, Muralidhar Chowdarapu, Dasu Maddukuri

Life of this patent

Estimating the term…

Loading patent…

Abstract

Embodiments of the present invention provide a system for fault tolerant case creation. The system is typically configured for receiving an application specific input associated with an application from a user via a user portal, storing the application specific input in a repository, accessing the repository to determine a plurality of predefined triggering parameters, identifying occurrence of first external event, creating an instance of the first external event, adding the first external event and the associated instance in a queue as a first entry, de-queuing the first entry, invoking one or more codes for creating a first case for the first external event and the associated instance, identifying that the creation of the first case by the one or more codes is successful, and generating a report comprising information associated with the successful creation of the first case

Claims20

Dependent claims

A system for fault tolerant case creation, the system comprising:

one or more memory devices having computer readable code stored thereon;
one or more processing devices operatively coupled to the one or more memory devices, wherein the one or more processing devices are configured to execute the computer readable code to:
receive an application specific input from at least one first user, via a user portal, associated with at least one first application, wherein the application specific input comprises at least case properties, case intake information, and a plurality of predefined triggering parameters, each of which indicates a need for a case to be created;
store the application specific input received from the at least one first user in a repository;
access the repository to determine at least one of the plurality of predefined triggering parameters;
identify occurrence of at least one first event associated with the at least one first application;
in response to identifying occurrence of the at least one first event, extract the case properties and the case intake information associated with the at least one first application from the repository;
create an instance of the at least one first event based on the case intake information;
add the at least one first event and the associated instance of the at least one first event in a queue as a first entry;
de-queue the first entry;
and
invoke one or more codes associated with the first external event for creating a first case for the first external event and the associated instance, wherein the one or more codes are associated with the at least one first application.

9 more elements

A computer program product for fault tolerant case creation, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprises one or more executable portions for:

receiving an application specific input from at least one first user, via a user portal, associated with at least one first application, wherein the application specific input comprises at least case properties, case intake information, and a plurality of predefined triggering parameters, each of which indicates a need for a case to be created;
storing the application specific input received from the at least one first user in a repository;
accessing the repository to determine at least one of the plurality of predefined triggering parameters;
identifying occurrence of at least one first event associated with the at least one first application;
in response to identifying occurrence of the at least one first event, extracting the case properties and the case intake information associated with the at least one first application from the repository;
creating an instance of the at least one first event based on the case intake information;
adding the at least one first event and the associated instance of the at least one first event in a queue as a first entry;
de-queuing the first entry;
and
invoking one or more codes associated with the first event for creating a first case for the first event and the associated instance, wherein the one or more codes are associated with the at least one first application.

7 more elements

Dependencies are inferred from the claim text.