# US 2019/0244615 A1 · Conflict Resolution Enhancement System

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- Number: US 2019/0244615 A1
- Document ID: US20190244615A1
- Status: Published application
- Kind: A1
- Application number: 16/384,409
- Filed: 2019-04-15
- Published: 2019-08-08
- Earliest claimed: 2017-01-25
- Assignees: International Business Machines Corporation
- Applicants: International Business Machines Corporation
- Inventors: Paul R. Bastide; Matthew E. Broomhall; Robert E. Loredo; Fang Lu
- Web page: https://patentgrep.com/patent/US20190244615A1

## CPC

- G10L 15/22: Procedures used during a speech recognition process, e.g. man-machine dialogue
- A61M 21/00: Other devices or methods to cause a change in the state of consciousness; Devices for producing or ending sleep by mechanical, optical, or acoustical means, e.g. for hypnosis
- A61M 21/02: for inducing sleep or relaxation, e.g. by direct nerve stimulation, hypnosis, analgesia (for massage A61H; electrotherapy A61N, e.g. applying alternating or intermittent electric currents for producing anaesthesia A61N1/36021)
- G10L 15/26: Speech to text systems (G10L15/08 takes precedence)
- G10L 17/00: Speaker identification or verification techniques
- G10L 25/63: for estimating an emotional state
- A61M 2021/0027: {by the hearing sense}
- A61M 2021/005: {images, e.g. video}
- A61M 2205/3303: Using a biosensor
- A61M 2205/3553: remote, e.g. between patient's home and doctor's office
- A61M 2205/3584: using modem, internet or Bluetooth®
- A61M 2230/04: Heartbeat characteristics, e.g. ECG, blood pressure modulation
- A61M 2230/08: Other bio-electrical signals
- A61M 2230/42: Rate
- A61M 2230/50: Temperature
- G06Q 10/10: Office automation; Time management
- G06Q 10/109: Time management, e.g. calendars, reminders, meetings or time accounting
- G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- A61M: DEVICES FOR INTRODUCING MEDIA INTO, OR ONTO, THE BODY (introducing media into or onto the bodies of animals A61D7/00; means for inserting tampons A61F13/26; devices for administering food or medicines orally A61J; containers for collecting, storing or administering blood or medical fluids A61J1/05); DEVICES FOR TRANSDUCING BODY MEDIA OR FOR TAKING MEDIA FROM THE BODY (surgery A61B; chemical aspects of surgical articles A61L); DEVICES FOR PRODUCING OR ENDING SLEEP OR STUPOR {(Electrotherapy, e.g. producing anaesthesia by the use of alternating or intermittent currents A61N1/36021)}
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

A method for controlling a plurality of environmental factors that trigger a negative emotional state is provided. The method may include analyzing a plurality of user data when a user experiences a plurality of various environmental factors. The method may also include determining an emotional state experienced by the user when each of the plurality of various environmental factors is present based on the plurality of user data. The method may include receiving a plurality of calendar information associated with a user account. The method may also include identifying an upcoming event based on the plurality of calendar information. The method may include identifying an environmental factor within the plurality of various environmental factors is present at the upcoming event. The method may also include, in response to determining the environmental factor causes the user to experience a negative emotional state, executing an accommodation method based on the environmental factor.

## Claims

### Claim 1

A computer system for controlling a plurality of environmental factors that trigger a negative emotional state, the computer system comprising:
one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage medium, and program instructions stored on at least one of the one or more tangible storage medium for execution by at least one of the one or more processors via at least one of the one or more memories, wherein the computer system is capable of performing a method comprising:
analyzing, by a processor, a plurality of user data when a user experiences a plurality of presenter attributes, wherein the plurality of user data is a plurality of user vital sign data and a plurality of user social media data, and wherein the plurality of user vital sign data is user heart rate, perspiration rate, respiration rate, blood pressure, and body temperature, and wherein the plurality of presenter attributes are a speaker identity, a speaker voice tone, a speaker voice volume, and a speaker voice pitch;
determining a negative emotional state is experienced by the user when an attribute within the plurality of presenter attributes is present based on the plurality of analyzed user data, wherein the determined negative emotional state is selected from a group consisting of a sound volume sensitivity, a sound pitch sensitivity, a user stress level, an anxious state, a nervous state, a frightened state, a sad state, and an anger state;
receiving a plurality of calendar information associated with a plurality of user accounts of an email account, a social media account, and an instant messenger account;
identifying an upcoming web conference based on the plurality of received calendar information;
identifying an attribute within the plurality of presenter attributes is present at the identified upcoming web conference; and
in response to determining the identified attribute causes the user to experience a negative emotional state, executing an audio accommodation method to modify a presenter's voice with an overlay to soften the presenter's voice for the user listening to the web conference based on the identified attribute, wherein the overlay is a voiceover that lowers a present voice volume and plays a modified presenter voice audio in a softer tone to the user.