Emergency call service backup using device user plane communications

A computer usable program product comprising one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices, the stored program instructions comprising:

• program instructions to detect, by a mobile communications device, an initiation of an emergency communication with an emergency service associated with an emergency telephone number;
• program instructions to attempt completion of the emergency communication using a first communication path associated with a mobile communications service provider;
• program instructions to determine, by the mobile communication device, that the emergency communication using the first communication path has failed;
• program instructions to determine, using location and telemetry data from the mobile communication device, an identity of a destination of the failed emergency communication;
• program instructions to facilitate a connection of the mobile communications device to the identified destination using a second communication path, wherein the mobile communications device is identified to the determined destination as an originator of the connection;
• program instructions to store historical information of the failed emergency communications;
• program instructions to determine a failure probability of subsequent emergency communications based upon the historical information;
• and
• program instructions to determine at least one preventative action to mitigate subsequent emergency communication failures based upon the failure probability.

A computer system comprising one or more processors, one or more computer-readable memories, and one or more computer-readable storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the stored program instructions comprising:

• program instructions to detect, by a mobile communications device, an initiation of an emergency communication with an emergency service associated with an emergency telephone number;
• program instructions to attempt completion of the emergency communication using a first communication path associated with a mobile communications service provider;
• program instructions to determine, by the mobile communication device, that the emergency communication using the first communication path has failed;
• program instructions to determine, using location and telemetry data from the mobile communication device, an identity of a destination of the failed emergency communication;
• program instructions to facilitate a connection of the mobile communications device to the identified destination using a second communication path, wherein the mobile communications device is identified to the determined destination as an originator of the connection;
• program instructions to store historical information of the failed emergency communications;
• program instructions to determine a failure probability of subsequent emergency communications based upon the historical information;
• and
• program instructions to determine at least one preventative action to mitigate subsequent emergency communication failures based upon the failure probability.