US 2019/0199674 A1Published application

Event-based electronic communications management

AssigneeDropbox, Inc.

InventorsAditi Jain, Manveer Singh Chawla, Swapnil Zarekar, Mimi Xu, Karandeep Johar, Gianluca Venturini, Henry Tay, Aaron Feldstein

Life of this patent

Estimating the term…

patentgrep

Loading patent…

Abstract

Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.

Claims20

Dependent claims

A method comprising:

obtaining a directed graph representing a messaging track, the directed graph having nodes and one or more directed edges connecting the nodes, each of the nodes representing a respective action, each directed edge being between two nodes of the nodes and representing a state transition on the messaging track from the respective action represented by one of the two nodes to the respective action represented by other of the two nodes;
wherein a particular node of the nodes represents a particular respective messaging action;
detecting an event pertaining to a user;
based on the detecting the event, traversing the directed graph from a non-messaging action node of the nodes to the particular node, the non-messaging action node connected to the particular node by a particular directed edge of the directed edges;
based on the traversing the directed graph, triggering the particular respective messaging action represented by the particular node for the user;
and
wherein the method is performed by one or more computing devices.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/851,630Filed 21 Dec 2017
Published: 27 Jun 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04L 51/234
Monitoring or handling of messages: for tracking messages
G06F 16/9024
Indexing; Data structures therefor; Storage structures: graphs; Linked lists
H04L 51/56
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: unified…
G06F 3/0482
Based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like…:…