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US 2019/0199661 A1Published application
Systems and methods for distributed electronic communication and configuration
AssigneeCordial Experience, Inc.
InventorsAdam GILLESPIE, Chris MCGREAL, Daniel SMITH
Life of this patent
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Abstract
A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Claims10
A communications platform, comprising:
- at least one hardware processor;
- a database configured to store profile data for a plurality of contacts, a plurality of audience filters, and a plurality of triggered messaging processes;
- at least one executable software module that, when executed by the hardware processor, performs operations comprising:
- detecting a plurality of events associated with the plurality of contacts, which are remote from the platform;
- for each of the plurality of events, in response to detecting the event:
- collecting at least one of profile data, email behavior data, or supplemental data related to the event;
- collecting environment data associated with the event;
- correlating the environment data and at least one of profile data, email behavior data, or supplemental data related to the event;
- configuring one of the stored triggered messaging process that defines a plurality of actions based on the at least one of profile data, email behavior data, or supplemental data related to the event and based on the correlation between such data and the environment data;
- and
- performing the plurality of actions defined by the configured triggered message process.
8 more elements
Dependencies are inferred from the claim text.