Message analysis using a machine learning model

A computing system comprising:

• a storage device that stores one or more modules;
• and
• at least one processor that executes the one or more modules to:
• receive a subject received message and a subject draft reply message to the subject received message, the subject received message including a received message component, the received message component representing one or more of a question, a request, and a subject presented in the subject received message;
• parse the subject received message to identify the received message component;
• parse the subject draft reply message into one or more reply message components;
• identifying one or more informational components associated with the received message component and the one or more reply message components by at least applying one or more machine learning models to the received message component and each reply message component of the one or more reply message components;
• identify, based on the one or more informational components, one or more deficient components in the subject draft reply message;
• and
• output, for display, information about the one or more deficient components.

A computer-readable storage medium having stored thereon instructions that, when executed, cause a processor of a computing system to:

• receive a subject received message and a subject draft reply message to the subject received message, the subject received message including a received message component, the received message component representing one or more of a question, a request, and a subject presented in the subject received message;
• parse the subject received message to identify the received message component;
• parse the subject draft reply message into one or more reply message components;
• identify one or more informational components associated with the received message component and the one or more reply message components by at least applying one or more machine learning models to the received message component and each reply message component of the one or more reply message components;
• identify, based on the one or more informational components, one or more deficient components in the subject draft reply message;
• and
• output, for display, information about the one or more deficient components.