Customized response messages
AssigneeInternational Business Machines Corporation
InventorsASIMA SILVA, RICHARD GORZELA, JAIME M. STOCKTON
Life of this patent
Estimating the term…
Abstract
Generation of customized response messages is described. According to the method, an incoming communication request is received and a relationship between an initiator of the communication request and a recipient of the communication request is determined. Based on a number of calendars for the recipient, an availability of the recipient is determined. When the recipient is unavailable, a customized response message is generated. The customized response message 1) is based on the relationship between the initiator and the recipient and 2) indicates an estimated response time for the recipient based on the availability of the recipient.
Claims20
A computer-implemented method comprising:
- receiving an incoming communication request;
- determining a relationship between an initiator of the incoming communication request and a recipient of the incoming communication request;
- determining, based on a number of calendars for the recipient, an availability of the recipient;
- and
- based on a determined unavailability of the recipient, generating a customized response message, which customized response message:
- is based on the relationship between the initiator and recipient;
- and
- indicates an estimated response time for the recipient based on the availability of the recipient.
A system comprising:
- a communication unit to receive an incoming communication request;
- a database comprising relationship information between a number of users, wherein the number of users comprises an initiator of the communication request and a recipient of the communication request;
- a number of calendars for the number of users;
- a response controller to:
- based on a determined unavailability of the recipient, generate a customized response message, which customized response message:
- is based on the relationship between the initiator and the recipient;
- and
- indicates an estimated response time for the recipient based on the availability of the recipient.
A computer program product, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to:
- receive an incoming communication request;
- determine a relationship between an initiator of the communication request and a recipient of the communication request based on:
- a quantity of previous correspondence;
- a frequency of previous correspondence;
- a type of previous correspondence;
- a timing of previous correspondence;
- a vernacular of previous correspondence;
- and
- profile information of the initiator;
- determine, based on a number of calendars for the recipient, an availability of the recipient;
- and
- based on a determined unavailability of the recipient, generate a customized response message, which customized response message:
- is based on the relationship between the initiator and the recipient;
- and
- indicates an estimated response time for the recipient based on:
- the availability of the recipient;
- and
- historical response times following a period of unavailability for the recipient.
Dependencies are inferred from the claim text.