Remote management of electronic products

A method, comprising:

• receiving, by a remote server, a customer data log from a local computer, wherein the customer data log comprises information from a lock data log, wherein the lock data log includes status information and settings of an offline electronic lock;
• processing, by the remote server, information in the customer data log to determine whether a newer version of firmware is available for the offline electronic lock;
• transmitting, from the remote server to the local computer, a firmware update message indicative of a necessity of the newer version of firmware;
• receiving, by the remote server and from the local computer, an update request issued in response to the firmware update message;
• and
• in response to receiving the update request, transmitting, from the remote server to the local computer, a firmware update for the offline electronic lock.

A method, comprising:

• receiving, by a local computer and from a first mobile device, lock status information of an electronic lock;
• transmitting, from the local computer to a remote server, the lock status information for storage in an electronic product database of the remote server;
• receiving, by the local computer and from the remote server, a firmware update message indicating that a newer version of firmware is available for the electronic lock;
• transmitting, by the local computer and to the remote server, an update request in response to receiving the firmware update message;
• receiving, by the local computer, a firmware package transmitted by the remote server in response to receiving the update request;
• and
• transmitting, from the local computer to at least one of the first mobile device or a second mobile device, at least a portion of the firmware package.

A system, comprising:

• an offline electronic lock configured to store lock status information and settings, and to transmit the lock status information and settings to a mobile device that stores the lock status information and settings in a lock data log;
• and
• a local computer including a processor and memory comprising instructions that, when executed by the processor, cause the local computer to:
• receive the lock data log from the mobile device;
• transmit the lock data log to a remote server;
• receive from the remote server a firmware package comprising a firmware update for the offline electronic lock;
• and
• transmit at least a portion of the firmware package to the mobile device;
• wherein the offline electronic lock is further configured to receive the at least a portion of the firmware package and to update firmware of the offline electronic lock with the at least a portion of the firmware package.