Customer service systems and portals
AssigneeSelfserveme Pty Ltd.
InventorsLeon Madafferi, Gavin Bunshaw
Life of this patent
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Abstract
A deployable customer self-service (CSS) system is described. The deployable CSS includes a user interface, a web portal configured to load and display the user interface, a service configured to provide data to the user interface based on a system of record or third party service, and an integration connector for connecting the service to the system of record or third party service such that the service is agnostic to the format of the system of record or third party service.
Claims33
A deployable customer self-service (CSS) system comprising:
- a user interface;
- a web portal configured to load and display the user interface;
- a service configured to provide data to the user interface based on a system of record or third party service;
- and
- an integration connector for connecting the service to the system of record or third party service such that the service is agnostic to the format of the system of record or third party service.
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A deployed customer self-service (CSS) system comprising:
- a user interface;
- a web portal configured to load and display the user interface;
- a service configured to provide data to the user interface based on a system of record or third party service;
- an integration connector selected based on the system of record or third party service to interface between the service and the system of record or third party service such that the service is agnostic to the format of the system of record or third party service.
A computer-implemented method for deploying a deployable customer self-service (CSS) system, the deployable CSS system comprising:
- a user interface;
- a web portal configured to load and display the user interface;
- a service configured to provide data to the user interface based on a system of record or third party service;
- and
- one or more integration connectors for connecting the service to specific types of system of record or third party service such that the service is agnostic to the format of the system of record or third party service;
- the method comprising:
- receiving, from a computing device, specifications of the system of record or third party service;
- selecting an integration connector specific to the system of record or third party service to interface between the system of record or third party service and the service;
- and
- deploying the deployable CSS system with the selected integration connector to a data centre.
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Dependencies are inferred from the claim text.