System and method for dynamically loaded application/agent terminal integration

A method comprising:

• receiving, by a microprocessor, a first Session Initiation Protocol (SIP) message;
• attaching, by the microprocessor, first information to the first SIP message, wherein the first information is for displaying one or more additional graphical user interface elements on a communication endpoint, wherein the one or more additional graphical user interface elements add new functionality to the communication endpoint;
• and
• sending, by the microprocessor, the first SIP message with the attached first information to the communication endpoint.

An agent terminal comprising:

• a microprocessor;
• a display, and
• a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to:
• receive a Session Initiation Protocol (SIP) message with attached information, wherein the attached information is for displaying one or more additional graphical user interface elements in the display, wherein the one or more additional graphical user interface elements add new functionality to the communication endpoint;
• add the one or more graphical user interface elements in the display based on the attached information;
• receive an event from the at least one of the one or more additional graphical user interface elements based on the attached information;
• and
• send a message to a dynamically loadable application based on the event.