Interactive user interface improved by presentation of appropriate informative content
OwnerJulien Rierainventor
Life of this patent
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Abstract
A user interface and method operating according to a conversational menu with interaction between a user and a device. The conversational menu includes at least one question and answer heading corresponding to a question posed to the user via the interface and waiting for an answer from the user via the interface. the method includes: combining with this question-and-answer heading at least one informative content to help the user, related to the question-and-answer heading; and during execution of the question-and-answer heading: detecting receiving through the interface a user help request signal with predefined form; and, as needed providing the user through the interface the informative content before waiting for the user's response.
Claims10
A method implemented by a computer device comprising a user interface operating according to a conversational menu with interaction between a user and the computer device, where the conversational menu comprises at least one question and answer heading corresponding to a question posed to the user via the interface and waiting for an answer from the user via the interface,
- the method comprising:
- combining with said question-and-answer heading at least one informative content to help the user, related to said question-and-answer heading;
- and
- during execution of said question-and-answer heading:
- detecting receiving through the interface a user help request signal with predefined form;
- and, upon receiving a user help request providing the user through said interface informative content before putting the user's response on hold.
A computer device comprising:
- a user interface operating according to a conversational menu with interaction between a user and the computer device where the conversational menu comprises at least one question and answer heading corresponding to a question posed to the user via the interface and waiting for an answer from the user via the interface;
- and
- a processing circuit configured to:
- combine with said question-and-answer heading at least one informative content to help the user, related to said question-and-answer heading;
- and
- during execution of said question-and-answer heading:
- detect receiving through the interface a user help request signal with predefined form;
- and, upon receiving a user help request, provide the user through said interface informative content before putting the user's response on hold.
A non-transitory computer-readable medium comprising a computer program stored thereon comprising instructions implementing a method when these instructions are executed by a processor of a computer device, wherein the computer device comprises a user interface operating according to a conversational menu with interaction between a user and the computer device, where the conversational menu comprises at least one question and answer heading corresponding to a question posed to the user via the interface and waiting for an answer from the user via the interface, and wherein the method comprises:
- combining with said question-and-answer heading at least one informative content to help the user, related to said question-and-answer heading;
- and
- during execution of said question-and-answer heading:
- detecting receiving through the interface a user help request signal with predefined form;
- and, upon receiving a user help request providing the user through said interface informative content before putting the user's response on hold.
Dependencies are inferred from the claim text.